The IT Support & Infrastructure Specialist provides daily end-user technology support and hands-on administration for network, server, and identity and access management. The role supports Alys Beach employees and facilities in Panama City Beach, FL, with onsite responsibilities across daily operations.
Onsite Location
Panama City Beach, FL (onsite), supporting Alys Beach facilities.
Key Responsibilities
- Provide daily support for desktop, laptop, printer, mobile device, Microsoft 365, and application needs for Alys Beach employees.
- Handle day-to-day administration, monitoring, maintenance, and troubleshooting of Cisco switches, Meraki networks, and wired and wireless connectivity.
- Administer Okta, Active Directory, and Microsoft Entra ID, including user and group management, application access, MFA, and employee access changes.
- Maintain reliable network operations by investigating outages, resolving connectivity issues, reviewing device status, and coordinating required changes.
- Own routine identity and access requests, troubleshoot authentication and SSO issues, and ensure access is assigned and removed appropriately.
- Support onboarding and offboarding activities, including device deployment, software installation, and equipment inventory management.
- Diagnose issues independently, document resolutions, escalate when appropriate, and follow through to completion.
- Assist with server and infrastructure maintenance, network upgrades, and security improvement projects.
- Provide responsive, professional onsite support across offices, amenities, and other Alys Beach facilities.
Required Experience and Qualifications
- 3+ years of hands-on IT support experience in a business environment, with responsibility for production systems.
- Demonstrated experience administering and troubleshooting Cisco and Meraki networks.
- Demonstrated hands-on experience administering Okta in a production business environment, including user and group management, application integrations, configuring and maintaining Single Sign-On (SSO) and SCIM provisioning, managing application access, and troubleshooting authentication and provisioning issues.
- Working knowledge of Windows, Microsoft 365, Active Directory/Entra ID, networking fundamentals, DNS, DHCP, and TCP/IP.
- Ability to learn an existing environment quickly, manage competing priorities, and work independently with minimal training.
- Strong customer service, communication, documentation, and problem-solving skills.
- Associate’s or bachelor’s degree in IT or a related field, or equivalent professional experience (preferred).
- Flexibility to work weekends and provide IT support during special events and occasions as needed.
Technologies
Networking and identity tools including Cisco switches, Cisco, Meraki, Okta, Active Directory, Microsoft Entra ID, Microsoft 365, MFA, SSO, SCIM, along with Windows, DNS, DHCP, TCP/IP, and wired and wireless connectivity.
Benefits
- First day medical benefits
- Company profit sharing
- $1,000 sign-on bonus
Role Summary
Alys Beach is seeking an experienced IT Support & Infrastructure Specialist to support daily end-user needs while owning hands-on administration for network, server, and identity and access management. The position involves proven experience with Cisco, Meraki, and Okta, strong troubleshooting ability, and confidence working independently. The role requires quick familiarity with the environment, ownership of assigned responsibilities, and a commitment to professional customer service across onsite facilities.
