Plattsburgh, NY

Support Jobs in Plattsburgh, NY

2 jobs found

Include remote jobs

1mo ago

IT Service Desk Agent

SCHLUTER SYSTEMS L.P. Plattsburgh, NY

Plattsburgh, NY

1mo ago Closed

$26+/hr Full time Customer Support End User Support Help Desk Support

This position is no longer accepting applications (closed Nov 5, 2026).

Job Description

The IT Service Desk Agent serves as the first point of contact for IT service support at SCHLUTER SYSTEMS L.P., with responsibility for delivering consistent, customer-focused assistance to end users. The role manages IT service operation issues and requests, triages and escalates tickets, and supports governance, asset accuracy, and ITSM processes.

Key Responsibilities

Act as the primary point of contact for end users and provide first response for IT service operation issues and requests.
Prioritize and escalate incidents and requests based on urgency and business impact.
Provide professional, customer-focused support aimed at a strong end user experience.
Maintain an acceptable first call resolution rate while minimizing downtime and disruptions for end users.
Support IT service operation governance through ticket ownership.
Develop and maintain a knowledge base and provide relevant training.
Advocate for and support ITSM processes and procedures.
Follow IT security policies and guidelines.
Participate in continual improvement activities by providing feedback and required support.
Maintain an accurate IT asset inventory by registering, tracking, and managing IT assets.
Promote best practices and security awareness.
Triages requests by type and severity, routing to the appropriate support team.
Provide 1st level support for service operation tickets.
Procure and manage local IT assets and communicate ticket status updates to end users.
Provision, deploy, and exchange end points in the local environment.

Required Qualifications

Team and solution oriented; effective collaborator and contributor.
Self-motivated with the ability to take initiative.
Ability to build and maintain positive working relationships while supporting customers.
Capability to prioritize and manage multiple tasks simultaneously.
Broad knowledge of the IT service features within the company’s portfolio and how they are used.
Ability to adhere to processes, policies, and procedures.
Experience with basic technical administration of IT technologies and experience in a support-focused environment.
Strong time management to balance multiple tickets and prioritize urgent tasks.
Active listening skills and the ability to explain technical topics in an easy-to-understand way.
Fluency in English, written and spoken.

Benefits

Competitive Compensation
Generous Paid Time Off
10 Paid Holidays
Medical, Dental & Vision Insurance
Biannual Bonus Program
401k with Company Match
Company Paid Life Insurance
Annual Reviews and Merit Based Raises
Room for Advancement and Career Growth

Location and Compensation

Location: Plattsburgh, NY (onsite)
Pay: USD 26 per hour

View full job page →

3mo ago

Service Desk Engineer

Konica Minolta Business Solutions, U.S.A., Inc. Plattsburgh, NY

Plattsburgh, NY

3mo ago Closed

$56k - $70k/yr Full time Active Directory Customer Support End User Support

This position is no longer accepting applications (closed Sep 4, 2026).

Job Description

Provide remote and onsite service desk support for Microsoft-based business environments, with regional priority across Vermont, New Hampshire, New York, and Maine.

Responsibilities

Deliver remote technical support to clients by phone using remote control tools (about 60%)
Perform onsite technical support at client locations when needed (about 25%)
Diagnose and resolve issues across workstations, servers, and network infrastructure
Handle user account management tasks such as adding, editing, disabling accounts, and setting up new application users
Troubleshoot backup problems, malware, virus, and other technical challenges
Support the provisioning of new laptops, desktops, and mobile devices
Collaborate with application vendors to troubleshoot application errors
Answer end user questions and remediate reported issues
Focus on strong service and customer outcomes, including building “Raving Fans”
Build long-term relationships with teammates and clients
Maintain and grow skills by staying proficient in current technologies
Complete administration work such as documentation and meetings (about 10%)
Support continual professional development (about 5%)

Technologies

Windows 10, Windows 11
Windows Server 2012, 2016, 2019, 2021, 2025
VMware, Microsoft Hyper-V
Anti-virus, Anti-spam, Anti-spyware
Backup and Recovery technologies
Citrix, Microsoft Remote Desktop Services
Firewalls, Routers, Managed Switches
LAN / WAN / Wireless networking hardware and software technologies
Systems Management Software (HP Insight Manager, Dell OpenManage)

Products and Services

Windows 10 & 11 and associated hardware platforms
Windows Server 2012, 2016, 2019, 2021 & 2025 and associated hardware platforms
VMware or Microsoft Hyper-V virtualization technologies
Anti-virus, Anti-spam and Anti-spyware
Backup and Recovery technologies
Citrix and Microsoft Remote Desktop Services
Firewalls, Routers and Managed Switches
LAN / WAN / Wireless networking hardware and software technologies
Systems Management Software (HP Insight Manager, Dell OpenManage)

Requirements

2+ years of experience in a related role
Two-year college degree preferred; minimum of a two-year college degree or equivalent experience
Exceptional listening skills with the ability to translate client descriptions into technical detail
Excellent ability to communicate step-by-step instructions over the phone
Excellent oral and written communication skills
Strong attention to detail across both complex and routine tasks
Highly professional and personable at all times
Strong drive and focus to overcome technical challenges
Ability to work independently and with a team to meet goals and objectives
Confidence with the judgment to seek advice when needed from teammates or vendor partners
Drive to learn new products and technologies through active pursuit of education and certification
Ability to develop and maintain high competency with supported technologies
Real-world experience in network administration or a help desk position
Strong analytical and organizational skills
Desire to “do what it takes” to resolve technical challenges
Industry certifications from CompTIA, Microsoft, Cisco, or VMware
Strong working knowledge of Workstation and Network Operating Systems, Network Applications, and LAN / WAN / Wireless Technologies

Location and Schedule

Plattsburgh, NY (hybrid)
Role priorities: South Burlington, VT; Rutland, VT; West Lebanon, NH; Plattsburgh, NY; Westbrook, ME

Compensation

USD 55,700 - 70,000 per year

Overview

SymQuest, part of Konica Minolta Business Solutions, U.S.A., Inc., is hiring a Service Desk Engineer
Position focuses on remote and onsite support for Microsoft-based business environments

View full job page →

Support Jobs in Plattsburgh, NY

IT Service Desk Agent

Service Desk Engineer

Get Support Jobs in Plattsburgh, NY alerts