Support Jobs in Plattsburgh, NY

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1d ago

Service Desk Engineer

Konica Minolta Business Solutions, U.S.A., Inc. Plattsburgh, NY

Plattsburgh, NY

1d ago

$56k - $70k/yr Full time Active Directory Customer Support End User Support

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Job Description

Provide remote and onsite service desk support for Microsoft-based business environments, with regional priority across Vermont, New Hampshire, New York, and Maine.

Responsibilities

Deliver remote technical support to clients by phone using remote control tools (about 60%)
Perform onsite technical support at client locations when needed (about 25%)
Diagnose and resolve issues across workstations, servers, and network infrastructure
Handle user account management tasks such as adding, editing, disabling accounts, and setting up new application users
Troubleshoot backup problems, malware, virus, and other technical challenges
Support the provisioning of new laptops, desktops, and mobile devices
Collaborate with application vendors to troubleshoot application errors
Answer end user questions and remediate reported issues
Focus on strong service and customer outcomes, including building “Raving Fans”
Build long-term relationships with teammates and clients
Maintain and grow skills by staying proficient in current technologies
Complete administration work such as documentation and meetings (about 10%)
Support continual professional development (about 5%)

Technologies

Windows 10, Windows 11
Windows Server 2012, 2016, 2019, 2021, 2025
VMware, Microsoft Hyper-V
Anti-virus, Anti-spam, Anti-spyware
Backup and Recovery technologies
Citrix, Microsoft Remote Desktop Services
Firewalls, Routers, Managed Switches
LAN / WAN / Wireless networking hardware and software technologies
Systems Management Software (HP Insight Manager, Dell OpenManage)

Products and Services

Windows 10 & 11 and associated hardware platforms
Windows Server 2012, 2016, 2019, 2021 & 2025 and associated hardware platforms
VMware or Microsoft Hyper-V virtualization technologies
Anti-virus, Anti-spam and Anti-spyware
Backup and Recovery technologies
Citrix and Microsoft Remote Desktop Services
Firewalls, Routers and Managed Switches
LAN / WAN / Wireless networking hardware and software technologies
Systems Management Software (HP Insight Manager, Dell OpenManage)

Requirements

2+ years of experience in a related role
Two-year college degree preferred; minimum of a two-year college degree or equivalent experience
Exceptional listening skills with the ability to translate client descriptions into technical detail
Excellent ability to communicate step-by-step instructions over the phone
Excellent oral and written communication skills
Strong attention to detail across both complex and routine tasks
Highly professional and personable at all times
Strong drive and focus to overcome technical challenges
Ability to work independently and with a team to meet goals and objectives
Confidence with the judgment to seek advice when needed from teammates or vendor partners
Drive to learn new products and technologies through active pursuit of education and certification
Ability to develop and maintain high competency with supported technologies
Real-world experience in network administration or a help desk position
Strong analytical and organizational skills
Desire to “do what it takes” to resolve technical challenges
Industry certifications from CompTIA, Microsoft, Cisco, or VMware
Strong working knowledge of Workstation and Network Operating Systems, Network Applications, and LAN / WAN / Wireless Technologies

Location and Schedule

Plattsburgh, NY (hybrid)
Role priorities: South Burlington, VT; Rutland, VT; West Lebanon, NH; Plattsburgh, NY; Westbrook, ME

Compensation

USD 55,700 - 70,000 per year

Overview

SymQuest, part of Konica Minolta Business Solutions, U.S.A., Inc., is hiring a Service Desk Engineer
Position focuses on remote and onsite support for Microsoft-based business environments

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