Support Jobs in Pomfret, CT

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Level 1 Help Desk Support Technician

Custom Computer Specialists Pomfret, CT

Pomfret, CT

Today

$20 - $24/hr Full time Active Directory Antivirus Customer Support

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Job Description

Custom Computer Specialists is hiring a Level I Help Desk Support Technician for full-time onsite end-user support for clients near Hampton, CT.

Responsibilities

Deliver premium, white-glove deskside support to client end users
Support other CCS divisions (Managed Services and Project Services) as needed
Oversee and maintain the ticketing system to keep workflows efficient and organized
Manage inbound tickets from initiation through resolution with timely, effective assistance
Provide in-person troubleshooting and support for end-user devices, including computers, printers, fax machines, and other peripherals
Support reliable network access and connectivity through troubleshooting and issue resolution
Troubleshoot and resolve issues involving faulty operating systems and applications
Support A/V systems and Webex meeting technologies
Manage and implement Active Directory changes to ensure accurate access and security configurations
Provide end-user training as needed
Support client applications, including Microsoft Office, web browsers, Google Apps, antivirus software, and other proprietary applications and systems
Support client-provided end-user mobile phone applications to ensure functionality and usability
Maintain current knowledge of IT technologies and industry trends
Perform additional job-related duties as assigned, demonstrating flexibility to support business needs

Requirements

MUST be commutable to Pomfret, CT
Effective communication skills (verbal and written) with emphasis on timely response
Ability to clearly and concisely explain technical information to both technical and non-technical users
Strong customer service skills and ability to build positive relationships with users
Strong organizational skills
Industry certifications preferred (e.g., CompTIA A+, CompTIA Network+, Microsoft certifications)
In-depth knowledge of desktop hardware components and peripherals
Experience with operating systems and administration (Windows, macOS, etc.)
Experience supporting industry-standard applications, including Microsoft Office Suite, web browsers, antivirus software, and other essential tools
Experience administering Active Directory
Ability to diagnose and resolve complex hardware and software issues, including networking, operating systems, and applications
Knowledge of network protocols, configurations, and troubleshooting
Experience working with network devices (routers, switches, firewalls)
Understanding of basic security concepts and practices
Ability to handle difficult situations professionally
Ability to work independently and collaboratively in a team environment
Ability to manage time and multitask effectively to ensure efficiency and productivity
Strong attention to detail and accuracy
Preferred: 1-2 years of in-person support experience for end-user hardware, operating systems, and applications
Ability to lift and move equipment up to 50 lbs. independently
Ability to transport equipment between floors and outlying buildings as needed
Must have reliable transportation for onsite duties and client needs
Ability to provide onsite support during client working hours: 8:00 AM – 4:30 PM, five days per week
Ability and willingness to provide after-hours technical assistance to support critical services
Ability and willingness to provide after-hours technical assistance for meetings
Ability and willingness to represent the CCS brand per the company handbook (professional dress, hygiene, and workplace etiquette)

Technologies

Active Directory
Windows
macOS
Microsoft Office
Microsoft Office Suite
Web browsers
Google Apps
Antivirus software
A/V systems
Webex meeting technologies

Compensation

USD 20 - 24 per hour

Benefits

Competitive salaries
Medical and dental plans
Company paid vision
Short and long term disability plans (company paid)
Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
401K with employer match
Tuition reimbursement
Onsite fitness center (or gym membership reimbursement for client or satellite based employees)
Company paid life Insurance
Paid holidays and vacation
Technical certification gift card rewards program

EEO Statement

Custom Computer Specialists is an Affirmative Action and Equal Opportunity Employer
All qualified applicants receive consideration without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information
To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions, contact humanresources@customonline.c

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