Saveco North America, Inc. invites you to join a hands-on technical support team in Racine, Wisconsin. This onsite role offers an engaging environment with a clear focus on customer success, a competitive hourly rate of $36.00–$40.00, and opportunities to collaborate across Service, Aftermarket Parts, Project Management, and Sales. You will play a central role in remote troubleshooting, documentation, and service metrics that keep Saveco equipment performing at its best.
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Retirement plan
- Vision insurance
Responsibilities
- Serve as the primary technical contact for customer inquiries about Saveco equipment and systems.
- Provide remote troubleshooting for mechanical and electrical issues as needed.
- Route and coordinate support requests to internal teams such as Service, Aftermarket Parts, Project Management, and Sales.
- Assist customers with maintenance, repairs, installations, and operational guidance.
- Create and improve technical documentation, troubleshooting guides, service procedures, and knowledge base materials.
- Develop service reports, support metrics, and operational analyses.
- Collaborate with Field Service Engineers and Project Managers to deliver technical assistance.
- Support training for internal staff and customers on operation, maintenance, and new product lines.
- Build and maintain strong customer relationships through professional communication and responsive service.
- Handle challenging customer situations with professionalism and a solution-focused approach.
- Identify recurring issues and propose continuous improvement initiatives.
- Maintain accurate records of support activities, communications, and resolutions.
- Perform additional duties as assigned.
Requirements
- Technical degree, trade certifications, or equivalent work experience in mechanical, electrical, or wastewater systems.
- 3–5 years of experience in technical support or mechanical/electrical troubleshooting.
- Strong understanding of mechanical screening equipment, mechanical systems, and electrical schematics.
- Ability to read and interpret mechanical drawings and electrical diagrams.
- Excellent verbal and written communication skills with a customer service mindset.
- Strong organizational and multitasking abilities with the capacity to manage competing priorities.
- Ability to collaborate effectively across departments and levels of the organization.
- Ability to work independently while contributing to a team environment.
- Proficiency in Microsoft Word, Excel, and Outlook.
- Experience with ERP systems, CRM platforms, or service management software is a plus.
- Adaptability to changing priorities, schedules, and operational requirements.
- Willingness to travel approximately 10–20% within a multi-state region as needed; a 25% travel commitment is preferred.
- Strong analytical and problem-solving abilities.
- Hands-on mechanical and electrical troubleshooting experience.
- Experience supporting industrial or water/wastewater equipment preferred.
- Commitment to delivering exceptional customer support and service excellence.
Technologies
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- ERP systems
- CRM platforms
- Service management software
Work Environment
The role blends office work with field-based support. Expect occasional travel to customer sites for troubleshooting, installation assistance, and training. The team operates in a collaborative, fast-paced technical support setting focused on customer success and continuous improvement.
Compensation
Hourly pay range: $36.00 – $40.00 per hour.
Location and Travel
Onsite, in Racine, Wisconsin. Occasional travel to customer sites is required, with a preference for a 25% travel commitment.
Application Questions
- Please describe your hands-on experience related to field service, mechanical systems, and electrical troubleshooting.
- Provide details on field service work at customer sites, when applicable.
- Describe your experience troubleshooting, repairing, or maintaining mechanical equipment.
- Outline your experience with electrical systems, controls, motors, sensors, VFDs, PLCs, or control panels.
- Share any experience within the wastewater, water treatment, industrial manufacturing, or related industries.
- Provide examples of equipment you have serviced, installed, started up, or repaired.
