Technical Support Specialist

Saveco North America, Inc. invites you to join a hands-on technical support team in Racine, Wisconsin. This onsite role offers an engaging environment with a clear focus on customer success, a competitive hourly rate of $36.00–$40.00, and opportunities to collaborate across Service, Aftermarket Parts, Project Management, and Sales. You will play a central role in remote troubleshooting, documentation, and service metrics that keep Saveco equipment performing at its best.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance

Responsibilities

• Serve as the primary technical contact for customer inquiries about Saveco equipment and systems.
• Provide remote troubleshooting for mechanical and electrical issues as needed.
• Route and coordinate support requests to internal teams such as Service, Aftermarket Parts, Project Management, and Sales.
• Assist customers with maintenance, repairs, installations, and operational guidance.
• Create and improve technical documentation, troubleshooting guides, service procedures, and knowledge base materials.
• Develop service reports, support metrics, and operational analyses.
• Collaborate with Field Service Engineers and Project Managers to deliver technical assistance.
• Support training for internal staff and customers on operation, maintenance, and new product lines.
• Build and maintain strong customer relationships through professional communication and responsive service.
• Handle challenging customer situations with professionalism and a solution-focused approach.
• Identify recurring issues and propose continuous improvement initiatives.
• Maintain accurate records of support activities, communications, and resolutions.
• Perform additional duties as assigned.

Requirements

• Technical degree, trade certifications, or equivalent work experience in mechanical, electrical, or wastewater systems.
• 3–5 years of experience in technical support or mechanical/electrical troubleshooting.
• Strong understanding of mechanical screening equipment, mechanical systems, and electrical schematics.
• Ability to read and interpret mechanical drawings and electrical diagrams.
• Excellent verbal and written communication skills with a customer service mindset.
• Strong organizational and multitasking abilities with the capacity to manage competing priorities.
• Ability to collaborate effectively across departments and levels of the organization.
• Ability to work independently while contributing to a team environment.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Experience with ERP systems, CRM platforms, or service management software is a plus.
• Adaptability to changing priorities, schedules, and operational requirements.
• Willingness to travel approximately 10–20% within a multi-state region as needed; a 25% travel commitment is preferred.
• Strong analytical and problem-solving abilities.
• Hands-on mechanical and electrical troubleshooting experience.
• Experience supporting industrial or water/wastewater equipment preferred.
• Commitment to delivering exceptional customer support and service excellence.

Technologies

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• ERP systems
• CRM platforms
• Service management software

Work Environment

The role blends office work with field-based support. Expect occasional travel to customer sites for troubleshooting, installation assistance, and training. The team operates in a collaborative, fast-paced technical support setting focused on customer success and continuous improvement.

Compensation

Hourly pay range: $36.00 – $40.00 per hour.

Location and Travel

Onsite, in Racine, Wisconsin. Occasional travel to customer sites is required, with a preference for a 25% travel commitment.

Application Questions

1. Please describe your hands-on experience related to field service, mechanical systems, and electrical troubleshooting.
2. Provide details on field service work at customer sites, when applicable.
3. Describe your experience troubleshooting, repairing, or maintaining mechanical equipment.
4. Outline your experience with electrical systems, controls, motors, sensors, VFDs, PLCs, or control panels.
5. Share any experience within the wastewater, water treatment, industrial manufacturing, or related industries.
6. Provide examples of equipment you have serviced, installed, started up, or repaired.