Support Jobs in Richmond, IL

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1d ago

IT Support Technician (Level 1)

Nippersink School District 2 Richmond, IL

Richmond, IL

1d ago

$20+/hr Full time Active Directory Chromeos Comptia A+

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Job Description

Nippersink School District 2 is seeking an IT Support Technician (Level 1) to be the first point of contact for staff and students. This onsite, full-time role supports a secure, efficient technology environment across devices, operating systems, and key district applications, with a strong focus on timely end-user help and following cybersecurity and data protection best practices.

Why this role

You will help keep classrooms and district operations running smoothly by resolving everyday technology issues, maintaining devices, and supporting essential systems such as user accounts, networking, and endpoint security. The position reports to the Director of Technology Services and works closely with the technology team to escalate and communicate issues when needed.

Responsibilities

Provide timely assistance to staff and students with technology needs and district initiatives
Log requests and document solutions in the ticketing system
Deploy, maintain, update, and troubleshoot devices to support productive, secure teaching and work environments
Perform OS installation and provisioning, including Windows image deployment, ChromeOS, and iOS/iPadOS
Use Mobile Device Management (MDM) to enroll and manage devices, deploy apps and profiles, and troubleshoot issues
Support client-side wired and wireless network configuration and troubleshooting
Support district applications and assessment tools as needed, ensuring timely end-user service
Create and support media projects when required
Maintain accurate device inventory and supporting documentation
Keep IT workspaces organized, functional, and streamlined
Administer Active Directory and Google Workspace for user and group management, including adding and managing staff and student accounts
Handle printer configuration, support, and maintenance
Support door security systems, camera systems, and bell systems
Support end-user phone extensions and voicemail
Install and maintain endpoint security and other required client software per district standards
Escalate unresolved tickets to Level 2, network support, and vendors when appropriate
Coordinate with the Director of Technology Services and other team members regarding tech concerns, performance bottlenecks, and security-related items

Requirements

Associate’s degree in a technology-related field (or equivalent experience); CompTIA A+/Network+ is a plus
1 year of help desk experience (required)
Hands-on experience working with end-user devices
Excellent people skills and customer service focus
Understanding of enterprise computing
Basic TCP/IP troubleshooting skills
Knowledge of Microsoft, Google Workspace, and Apple iOS/iPadOS
Familiarity with cybersecurity best practices and data protection
Ability to work well in a team and strong communication skills
Valid driver’s license and reliable transportation to travel between district campuses as necessary
Ability to work onsite in Richmond, IL 60071 (required)
Relocation to Richmond, IL 60071 before starting work (required)

Salary and schedule

Full-time, in-person role in Richmond, IL. Pay starts from $20.00 per hour.

Benefits

Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance

Technologies you’ll work with

CompTIA A+, CompTIA Network+
Windows image deployment
ChromeOS
iOS, iPadOS
Mobile Device Management (MDM)
Active Directory, Google Workspace
TCP/IP
Endpoint security
Ticketing system

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