Support Jobs in Rockford, IL

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IT Help Desk Specialist

Rockford University Rockford, IL

Rockford, IL

Today

$19 - $19/hr Full time Av Support Computer Skills End User Support

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Job Description

Rockford University is seeking an IT Help Desk Specialist to deliver frontline technology support on-site in Rockford, IL. In this role, you will troubleshoot malfunctioning equipment, manage support requests through a ticketing workflow, and support audio and visual needs for events and day-to-day staff support. Alongside the day-to-day impact, you’ll have access to comprehensive benefits designed to support your health, finances, and long-term goals.

What you’ll do

Use and maintain a work order tracking system, ensuring work orders are entered and updated from start to completion.
Handle a wide range of technical support tasks, including installation of computer hardware and software and troubleshooting issues across desktop computers, laptops, printers, projectors, mobile phones, and desk phones.
Support Audio/Visual requirements for events and meetings, including setup and breakdown as needed.
Provide audio/visual support that may include inventory control, configuration, repair, recording, and additional equipment requirements.
Perform installations, upgrades, and backups for software and hardware applications.
Maintain personal computer workstations, productivity applications, anti-virus software, utilities, and workstation LAN connectivity.
Troubleshoot both software and hardware failures and identify network problems when they occur, assisting the Network Administrator as needed.
Answer and log incoming calls, working to close open tickets and coordinate follow-up.
Plan, install, maintain, and support PC workstations and LAN, including maintaining network productivity application software (Microsoft Office, Anti-Virus, etc.) across distributed systems.
Manage incoming issues and requests, coordinate task completion, and assist staff with user support related to systems.
Consult and provide frontline support services to senior-level staff.
Communicate ticket information clearly and effectively to support staff across multiple organizations and to customers.
Support and maintain desk phones and the directory information in the phone switch.
Follow pre-set definitions for tasking, assign tickets to resources as needed, and follow up on completion.
Assist with maintenance of software product and license records and help ensure compliance with software copyright laws and regulations.
Assist in the development of user training and research and investigate new LAN and PC workstation designs and productivity application products.
Set up and operate audio and video equipment for concerts, sports events, meetings and conventions, presentations, and news conferences.

What you bring

Customer Service skills
Strong troubleshooting skills
Interpersonal and professional communication skills
Organizational skills
Two year degree (or equivalent experience) in information technology
1-2 years experience in information technology
A+ certification preferred
Associate preferred
CompTIA A+ preferred

Benefits at Rockford University

Medical, dental, and vision insurance
Flexible savings options to manage healthcare and dependent care costs
Life, AD&D, and disability insurance
403(b) plan with employer contributions
Access to the Employee Assistance Program
Tuition remission for full-time and part-time employees, their spouses, and dependents
Generous paid time off
401(k) and 401(k) matching
Employee discount
Flexible spending account and Health savings account
Dental insurance, Health insurance, Life insurance, Paid time off, Retirement plan, Tuition reimbursement, and Vision insurance

Job details

Location: Rockford, IL (in person)
Job type: Full-time, non-exempt
Pay: $19.00 - $19.25 per hour (hourly rate listed as $19.00)

How to apply

Please submit your resume, a cover letter indicating salary requirements, and a list of three professional references to HumanResources@rockford.edu. Review of resumes will begin immediately and continue until the position is filled.

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