Support Jobs in Rockledge, FL

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Technical Support Specialist

FAAC Technologies Rockledge, FL

Rockledge, FL

Today

$40k - $43k/yr Full time Customer Support Diagnostics Support Hardware Support

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Job Description

FAAC Technologies offers a hands-on Technical Support Specialist role in Rockledge, FL with onsite work and a salary range of $40,000 to $43,000 per year. In this position, you will combine customer support and technical troubleshooting, helping customers get product issues resolved while strengthening product quality through direct feedback to QA and R&D.

What you will do

Provide technical product support to customers via phone and e-mail.
Troubleshoot product issues, answer technical questions, and guide customers through installation, configuration, diagnostics, and resolution for product-related concerns.
Perform in-house diagnostic tests and repairs on Magnetic-branded operator lines, covering electric, electronic, and mechanical systems.
Test and validate product performance using established procedures.
Initiate, monitor, and complete the RMA process for returns and repairs.
Support customer installation and configuration of operators and accessories.
Provide technical answers and service request support for the sales team.
Assist management with mentoring and training new hires.
Identify recurring issues and deliver technical feedback to QA and R&D to support continuous improvement.

What you bring

Strong mechanical aptitude (Required).
Excellent verbal and written communication skills (Required).
Excellent analytical and problem-solving skills (Required).
Ability to work independently with minimal supervision.
Proficiency with mechanics and power tools.
Proficiency in electrical, electronic, and mechanical troubleshooting.
Proficiency in electronic repair procedures and techniques, including use of multi-meters/DVOM, power supplies, and soldering/de-soldering tools.
Ability to interpret and condense information from documentation sources and apply it to provide support without relying on a pre-written script.
Strong understanding of and ability to interpret technical documentation, including product manuals, datasheets, technical drawings, wiring diagrams, and electrical schematics.

Tools and technologies

multi-meters/DVOM
power supplies
soldering/de-soldering tools

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