Technical Support Specialist

FAAC Technologies offers a hands-on Technical Support Specialist role in Rockledge, FL with onsite work and a salary range of $40,000 to $43,000 per year. In this position, you will combine customer support and technical troubleshooting, helping customers get product issues resolved while strengthening product quality through direct feedback to QA and R&D.

What you will do

• Provide technical product support to customers via phone and e-mail.
• Troubleshoot product issues, answer technical questions, and guide customers through installation, configuration, diagnostics, and resolution for product-related concerns.
• Perform in-house diagnostic tests and repairs on Magnetic-branded operator lines, covering electric, electronic, and mechanical systems.
• Test and validate product performance using established procedures.
• Initiate, monitor, and complete the RMA process for returns and repairs.
• Support customer installation and configuration of operators and accessories.
• Provide technical answers and service request support for the sales team.
• Assist management with mentoring and training new hires.
• Identify recurring issues and deliver technical feedback to QA and R&D to support continuous improvement.

What you bring

• Strong mechanical aptitude (Required).
• Excellent verbal and written communication skills (Required).
• Excellent analytical and problem-solving skills (Required).
• Ability to work independently with minimal supervision.
• Proficiency with mechanics and power tools.
• Proficiency in electrical, electronic, and mechanical troubleshooting.
• Proficiency in electronic repair procedures and techniques, including use of multi-meters/DVOM, power supplies, and soldering/de-soldering tools.
• Ability to interpret and condense information from documentation sources and apply it to provide support without relying on a pre-written script.
• Strong understanding of and ability to interpret technical documentation, including product manuals, datasheets, technical drawings, wiring diagrams, and electrical schematics.

Tools and technologies

• multi-meters/DVOM
• power supplies
• soldering/de-soldering tools