Support Jobs in Roseville, MN

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IT Help Desk Technician

McGough Construction Roseville, MN

Roseville, MN

Today

$22 - $29/hr Full time Help Desk Support Information Technology (IT) IT Services

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Job Description

Support end users with hands-on IT help desk troubleshooting, documentation, and security-focused support at McGough Construction in Roseville, MN (onsite).

Responsibilities

Deliver system-related technical support and resolve problems by reviewing reported issues and providing appropriate solutions
Prioritize incoming support requests using business service level agreements
Coordinate support work through ticket management, issue tracking, and escalation processes
Keep support procedures and training materials documentation accurate and up to date
Partner with support teams, trainers, and subject matter experts to improve support services and content
Follow and maintain security best practices
Receive technology shipments at the Roseville office
Assist with setup and take down of technology in the Roseville office
Perform other duties as assigned

Requirements

Associate's degree in Information Technology or 3 years of experience in Information Technology
Strong customer service skills
Strong problem-solving and analytical skills
Excellent communication skills, including the ability to explain complex topics in simple terms for non-technicians
Ability to work independently and in a team environment
Ability to organize, prioritize, and respond to multiple projects and deadlines
Ability to work with interruptions when issues require immediate attention
Ability to build strong working relationships, influence, and engage others constructively at all levels
Strong understanding of technical concepts and requirements
Strong verbal and written communication skills
Demonstrated ability to problem solve
Ability to work with confidential data and maintain privacy
Professional communication to voice concerns and effectively deal with conflict
Positive, can-do attitude and continuous learner
Advanced Microsoft Office Suite skills
Ability to analyze complex data, identify patterns, and assess risk exposure
Effective communication to interact with internal and external stakeholders
Ability to identify issues, evaluate options, and develop practical solutions to mitigate risks

Preferred

Bachelor's degree in Information Systems, or equivalent experience
Knowledge of the construction industry

Work Location and Schedule

Location: Roseville, MN (onsite)
Primarily works in the corporate office in Roseville
No travel
No on-call responsibilities
Required to work in the office

Physical Requirements

Ability to lift 20-50 pounds frequently and as needed to move objects
Dexterity to write and manipulate a computer keyboard and mouse
Ability to hear and speak clearly
Ability to distinguish between colors on graphs and charts

Technologies

Microsoft Office Suite

Compensation

Salary: USD 22 - 29 per hour (base)
Base salary range: $22.50/HR to $29.00/HR excluding fringe benefits or potential bonuses
Final base salary determined by factors including geography, location, skills, education, and experience
McGough emphasizes pay equity among current team members as part of any final job offer
Hiring near the top end of the range would be atypical to allow room for future salary growth

Benefits

Insurance coverage for medical, dental, vision, life, and disability
Generous retirement plans
Voluntary benefit plans
Parental leave
Substantial paid time off
Holiday pay
Comprehensive compensation and benefits package

Education: Associate's degree in Information Technology

Minimum experience: 3 years

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