IT Help Desk Technician

Support end users with hands-on IT help desk troubleshooting, documentation, and security-focused support at McGough Construction in Roseville, MN (onsite).

Responsibilities

• Deliver system-related technical support and resolve problems by reviewing reported issues and providing appropriate solutions
• Prioritize incoming support requests using business service level agreements
• Coordinate support work through ticket management, issue tracking, and escalation processes
• Keep support procedures and training materials documentation accurate and up to date
• Partner with support teams, trainers, and subject matter experts to improve support services and content
• Follow and maintain security best practices
• Receive technology shipments at the Roseville office
• Assist with setup and take down of technology in the Roseville office
• Perform other duties as assigned

Requirements

• Associate's degree in Information Technology or 3 years of experience in Information Technology
• Strong customer service skills
• Strong problem-solving and analytical skills
• Excellent communication skills, including the ability to explain complex topics in simple terms for non-technicians
• Ability to work independently and in a team environment
• Ability to organize, prioritize, and respond to multiple projects and deadlines
• Ability to work with interruptions when issues require immediate attention
• Ability to build strong working relationships, influence, and engage others constructively at all levels
• Strong understanding of technical concepts and requirements
• Strong verbal and written communication skills
• Demonstrated ability to problem solve
• Ability to work with confidential data and maintain privacy
• Professional communication to voice concerns and effectively deal with conflict
• Positive, can-do attitude and continuous learner
• Advanced Microsoft Office Suite skills
• Ability to analyze complex data, identify patterns, and assess risk exposure
• Effective communication to interact with internal and external stakeholders
• Ability to identify issues, evaluate options, and develop practical solutions to mitigate risks

Preferred

• Bachelor's degree in Information Systems, or equivalent experience
• Knowledge of the construction industry

Work Location and Schedule

• Location: Roseville, MN (onsite)
• Primarily works in the corporate office in Roseville
• No travel
• No on-call responsibilities
• Required to work in the office

Physical Requirements

• Ability to lift 20-50 pounds frequently and as needed to move objects
• Dexterity to write and manipulate a computer keyboard and mouse
• Ability to hear and speak clearly
• Ability to distinguish between colors on graphs and charts

Technologies

• Microsoft Office Suite

Compensation

• Salary: USD 22 - 29 per hour (base)
• Base salary range: $22.50/HR to $29.00/HR excluding fringe benefits or potential bonuses
• Final base salary determined by factors including geography, location, skills, education, and experience
• McGough emphasizes pay equity among current team members as part of any final job offer
• Hiring near the top end of the range would be atypical to allow room for future salary growth

Benefits

• Insurance coverage for medical, dental, vision, life, and disability
• Generous retirement plans
• Voluntary benefit plans
• Parental leave
• Substantial paid time off
• Holiday pay
• Comprehensive compensation and benefits package

Education: Associate's degree in Information Technology

Minimum experience: 3 years