Saint Joseph, MI

Support Jobs in Saint Joseph, MI

2 jobs found

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1d ago

IT Help Desk Technician

Green Echo LLC Saint Joseph, MI

Saint Joseph, MI

1d ago

$17 - $20/hr Full time Freshservice Help Desk Support Information Technology (IT)

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Job Description

Green Echo LLC offers an in-person, full-time IT support role in Saint Joseph, MI with competitive pay and a benefits package designed to support your health, future, and growth. You will be part of a team that values customer satisfaction, ongoing training, and professional development, using Freshservice to help manage support requests efficiently.

Responsibilities

Handle incoming calls and emails from distributors across the United States in a timely, professional manner
Diagnose and troubleshoot technical issues while providing clear technical support to distributors
Escalate complex problems to senior team members when required
Use Freshservice to track, document, and resolve issues
Maintain accurate records of customer interactions and transactions
Identify recurring issue trends and escalate patterns to help improve processes
Deliver exceptional customer service to help ensure customer satisfaction
Participate in team meetings and trainings to strengthen technical knowledge and skills

Requirements

Bachelor’s degree in a related field, or an Associate’s degree with relevant work experience
Strong customer service and communication skills
Ability to troubleshoot technical issues and provide technical support
Comfort learning new ticketing systems and chat queues
Ability to learn and adapt to new technologies and software quickly
Certifications such as A+, Network+, and Security+ are available but not required
Ability to complete 6 weeks of training
Capability to work both independently and as part of a team
Ability to multitask and prioritize in a fast-paced environment
Availability to work 11am to 8pm
Help desk experience (1 year) is preferred

Benefits

401(k) and 401(k) matching
Health insurance, Health savings account (HSA)
Dental insurance and Vision insurance
Life insurance
Paid time off and Parental leave
Employee assistance program and Employee discount
Flexible schedule
Professional development assistance, Tuition reimbursement
Referral program
Relocation assistance
Retirement plan

Pay: $17.00 - $20.00 per hour
Work location: In person (Saint Joseph, MI)
Job type: Full-time

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2mo ago

IT Helpdesk Analyst

IDR Inc. Saint Joseph, MI

Saint Joseph, MI

2mo ago Closed

Full time End User Support Hardware Support Help Desk Support

This position is no longer accepting applications (closed Sep 16, 2026).

Job Description

IDR, Inc. is building a strong, customer-focused IT support team that supports internal users across a large footprint. In this onsite role in Saint Joseph, MI, you’ll help maintain smooth day-to-day technology access for organizations at 700+ locations nationwide. You will work as part of a close-knit team of about 15 to 20 Level 1 helpdesk technicians, with leaders who promote from within and prioritize growth.

What you’ll do

This Level 1 helpdesk support technician position is centered on responsive service and reliable troubleshooting. Responsibilities include:

Provide internal IT support for 700+ locations across the country
Complete password resets
Assist with network troubleshooting
Support printer/network installs
Deliver basic end-user connectivity support
Handle software support requests

What you bring

1+ years of experience in an IT Support role (Network/Hardware)
Customer-service oriented mindset with excellent communication skills
Proficient experience with Microsoft Office 365
Basic troubleshooting experience (examples include password resets, printer installs and troubleshooting, end-user connectivity support, network troubleshooting)
Bachelor’s Degree

Tools you’ll use

Microsoft Office 365

Benefits and team culture

IDR offers a compensation package and benefits designed to support you and your family, along with a team environment that values collaboration and internal mobility.

Competitive compensation package
Full Benefits: Medical, Vision, Dental, and more
Medical, Dental, Vision, and Life Insurance
Opportunity to join an industry-leading organization
Close-knit and team-oriented culture
Employee Stock Ownership Program
Dedicated Engagement Manager committed to your success
ClearlyRated’s Best of Staffing® Client and Talent Award winner 12 years in a row

Growth focus: This is a Level 1 helpdesk role within a larger organization, and senior managers prioritize promoting from within, creating strong potential for upward advancement.

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