Support Jobs in San Marcos, CA

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IT Help Desk Technician

Rev Agency LLC San Marcos, CA

San Marcos, CA

Today

$23 - $24/hr Full time Active Directory Application Support End User Support

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Job Description

Rev Agency LLC is hiring an IT Help Desk Technician for a hybrid role based in San Marcos, CA. This position provides first-level technical support for employees and helps maintain day-to-day IT operations, including user onboarding and meeting room audio/video support.

Key Responsibilities

Deliver first-level IT support to employees through phone, email, a ticketing system, remote connectivity, and in-person assistance.
Troubleshoot and resolve issues involving desktops, laptops, mobile devices, printers, peripherals, operating systems, and business applications.
Record incidents, service requests, resolutions, and troubleshooting steps in the IT service management system.
Escalate unresolved issues according to established procedures and service level expectations.
Support onboarding and offboarding tasks, including user account setup, equipment deployment, and access management.
Assist with day-to-day IT operations, including hardware and software installation, maintenance, upgrades, and troubleshooting.
Monitor and help maintain system performance, availability, and security.
Support technology asset inventory, equipment assignments, and software licensing.
Address network connectivity issues and coordinate with vendors when needed.
Follow company IT policies, security standards, and best practices.
Support conference room technology, including audio/video systems, displays, projectors, cameras, microphones, and collaboration tools.
Set up, test, troubleshoot, and maintain meeting room equipment to support successful in-person, hybrid, and virtual meetings.
Support Microsoft Teams Rooms and other conferencing platforms.
Provide customer-focused technical assistance to employees at all levels, with clear communication of technical concepts to non-technical users.
Maintain professionalism and confidentiality during all interactions.

Required Skills and Knowledge

Strong troubleshooting and problem-solving skills.
Working knowledge of Windows operating systems, Microsoft 365, and Active Directory.
Working knowledge and/or experience with PowerShell is preferred.
Familiarity with networking concepts including LAN, Wi-Fi, VPN, and printer connectivity.
Experience supporting audio/video conferencing equipment and meeting room technologies.
Ability to prioritize and manage multiple support requests in a fast-paced environment.
Strong written and verbal communication skills.
Ability to maintain confidentiality and exercise sound judgment.
Familiarity with ITIL principles or IT service management practices is preferred.
Ability to handle issues calmly and professionally.
Capability to maintain productivity and confidentiality in a remote or hybrid environment, including minimal distractions, reliable internet connectivity, ongoing communication with leadership, and reliable childcare/eldercare when applicable.
Professional appearance and presentation in virtual and in-person meetings.

Experience and Education

Minimum of two (2) years of IT help desk, technical support, or related experience.
Associate degree in Information Technology, Computer Science, or a related field preferred; equivalent work experience may be substituted.
Experience supporting users in a corporate office environment required.
Experience supporting audio/video equipment in conference rooms and collaboration spaces required.
Experience supporting Microsoft 365, Microsoft Teams, and endpoint management tools preferred.
Industry certifications such as CompTIA A+, Network+, Microsoft certifications, or similar are a plus.

Technologies

Microsoft 365
Active Directory
Microsoft Teams
PowerShell
Microsoft Teams Rooms
LAN
Wi-Fi
VPN
ITIL
IT service management system
Audio/video conferencing systems

Preferred Qualifications

Experience supporting Microsoft Teams Rooms or similar conference solutions.
Experience supporting ERP systems and other enterprise business applications.
Experience supporting hybrid work environments.
Experience working in a customer service-oriented IT help desk environment.
Knowledge of cybersecurity best practices and endpoint security solutions.

Benefits

Medical, dental, vision, and a wide range of ancillary coverages
401(k) with 4% employer match
Immediate vesting
Travel discounts
Flexible schedules (in-office, hybrid, and remote-US only, eligible states)
Comprehensive benefits available to full-time employees starting the first of the month after hire
Casual dress code (for in-office or hybrid employees)
Stand-up desks (San Marcos office)
Complimentary snacks and beverages (San Marcos office)
Employee arcade (San Marcos office)
Wellness/relaxation room (San Marcos office)

Location, Schedule, and Pay

Location: Hybrid, San Marcos, CA

FSLA Status: Full-time, non-exempt

Pay: USD 23 - 24 per hour

Additional Employment Information

E-Verify
Professional references and background checks
Arbitration agreement as a condition of employment

Physical Requirements

Ability to work a varied schedule as needed to support business operations and critical system needs.
Ability to sit, stand, walk, bend, and move throughout office facilities.
Ability to work extensively on a computer and communicate effectively via phone, video conferencing, and in-person interactions.
Must be able to lift, carry, push, and pull equipment weighing 30 pounds or more.
Ability to transport and install computer equipment, monitors, printers, and conference room technology.
Ability to travel between office locations and meeting spaces as needed.

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