Support Jobs in San Rafael, CA

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Desktop Support Analyst, Information Technology

MarinHealth Medical Center San Rafael, CA

San Rafael, CA

Today

$38 - $57/hr Full time Active Directory Desktop Support End User Support

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Job Description

Provide on-site desktop support for MarinHealth computing environments by managing tickets and projects, troubleshooting endpoints, and supporting end users across the organization.

Responsibilities

Manage daily trouble tickets and work orders under the general direction of the Asst. Director, IT
Perform moves, adds, and changes and conduct basic troubleshooting
Deliver desktop support and troubleshooting for MGH devices, including PC, MAC, printers, and applications
Design, develop, and promote new desktop support processes and procedures
Document and maintain system build checklists for desktop and laptop deployment
Use enterprise unattended build technologies including Altaris and SWimage
Support VDI technologies including Xen Desktop and VMware
Perform group policy administration and related desktop administration tasks
Conduct desktop administration including Active Directory, troubleshooting, and repair
Maintain physical hardware inventory
Troubleshoot network-related issues impacting desktop services
Support mobility use cases across iPad, iPhone, Droid, Blackberry, Treo, Palm Pilot, and similar devices
Provide training and documentation as needed to the Service Desk and other engineers
Round with MGH departments on a regular basis to help ensure desktop and telecommunications needs are met
Maintain Desktop Support and Hardware Repair credentials
Participate in hospital-wide projects and activities as appropriate
Complete other duties as assigned

Requirements

Bachelor’s degree in Computer Science or related degree preferred; or equivalent combination of education, training, and significant work experience
3–5 years of experience as a Desktop Support staff member
A+ Certification or equivalent preferred
California Driver’s Class C (CALC) required at hire
Integrative Agitation Management (IAMTAC) required within 30 days of hire
Ability to work independently and in small groups
Ability to work under pressure
Ability to communicate technology to non-technology staff
Ability to document workflow and provide workflow analysis
Knowledge of time management with ability to prioritize and reprioritize tasks
Strong communication, public speaking, and negotiation skills; ability to express ideas clearly and persuasively in verbal and written format
Strong logical, analytical, and critical thinking skills
Strong PC skills and familiarity with all Microsoft desktop application software including MAC
Demonstrated strong customer relationship skills

Technologies

Altaris
SWimage
Xen Desktop
VMware
Active Directory
All Microsoft desktop application software
MAC

HIPAA / Patient Privacy

This position is not a patient care role.
Employees may access protected health information (PHI).
PHI may include demographics, date of service, insurance/billing, medical record summary information, and other information contained in patient records.
Patient health information is required to perform functions in the position description.

Accommodation

Qualified applicants with disabilities may request reasonable accommodation during the application process by contacting Human Resources at 415-925-7040 or TalentAcquisition@mymarinhealth.org.

Health & Immunizations

Measles, mumps, and varicella immunizations and annual influenza immunizations are required as a condition of employment (and annually thereafter).
COVID-19 vaccination/booster remains strongly recommended.
Medical or religious exemptions will be considered consistent with applicable law.

Location & Pay

Onsite in San Rafael, CA
Compensation: USD 38–57 per hour

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