Support Jobs in Sandy, UT

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5mo ago

Help Desk Tier II Support

Robert Half Sandy, UT

Sandy, UT

5mo ago Closed

$27 - $33/hr Contract Computer Skills Customer Service Customer Support

This position is no longer accepting applications (closed Jul 3, 2026).

Job Description

Robert Half is seeking an experienced Help Desk Tier II Support professional for a client in Sandy, Utah. This onsite contract role offers an hourly rate of USD 27 - 33 and a path to permanent placement. The focus is on resolving desktop, network, server, and virtualization incidents with thorough documentation and a strong emphasis on delivering quality end-user service.

The role requires hands-on problem solving, collaboration with infrastructure teams, and a commitment to clear ticketing and timely resolution. It also involves occasional travel on short notice to support operations at domestic and international locations.

Responsibilities

Investigate escalated requests with in-depth troubleshooting and document findings and actions before engaging higher-tier teams.
Diagnose connectivity issues across user devices, shared resources, and network paths, coordinating with infrastructure specialists to identify root causes and restore service.
Assist with VMware based environments by identifying common virtualization issues and aiding in access, performance, and availability resolutions.
Provide hands-on Windows desktop support, handle service desk requests, resolve account access matters, and address routine server-related issues affecting end users.
Step in to manage Tier I workload during busy periods to maintain service levels while ensuring tickets progress toward resolution.
Maintain accurate ticket notes, capture resolution details, and provide follow-up communication to enable clear tracking and efficient handoffs.
Handle both Tier I and Tier II incidents with ownership, timely closure, and a positive internal customer experience.
Travel on short notice to support business operations at domestic and international locations.
Bring 4+ years of experience in help desk, desktop support, or service desk roles with responsibility for Tier II issue resolution.
Meet educational requirements of a college degree or diploma in information technology, computer systems, or a related technical discipline.
Hold an industry certification such as CCNA or a comparable credential relevant to support and infrastructure troubleshooting.
Demonstrate the ability to troubleshoot Windows systems, service desk tickets, and user-facing technical problems with minimal supervision.
Have working knowledge of network troubleshooting concepts, including end-to-end connectivity analysis and coordination with infrastructure teams.
Be familiar with VMware and basic server support, including permissions, access issues, and general environment awareness.
Exhibit strong written and verbal communication skills with the ability to create thorough support documentation and close tickets effectively.
Possess a valid passport and availability to travel within the United States and internationally on short notice.

Requirements

4+ years of experience in help desk, desktop support, or service desk environments with responsibility for Tier II issue resolution.
College degree or diploma in information technology, computer systems, or a related technical discipline.
Industry certification such as CCNA or a comparable technical credential relevant to support and infrastructure troubleshooting.
Demonstrated ability to troubleshoot Windows systems, service desk tickets, and user-facing technical problems with minimal supervision.
Working knowledge of network troubleshooting concepts, including end-to-end connectivity analysis and coordination with infrastructure teams.
Familiarity with VMware and basic server support, including permissions, access issues, and general environment awareness.
Strong written and verbal communication skills with the ability to create thorough support documentation and close tickets effectively.
Valid passport and availability to travel within the United States and internationally on short notice.

Technologies

VMware
Windows

Benefits

Medical insurance
Vision insurance
Dental insurance
Life insurance
Disability insurance
401(k) plan

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