Support Jobs in Santa Rosa, CA

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IT Support Technician

SANTA ROSA COMMUNITY HEALTH Santa Rosa, CA

Santa Rosa, CA

Today

$24 - $29/hr Full time Active Directory End User Support Hardware Support

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Job Description

SANTA ROSA COMMUNITY HEALTH is seeking an IT Support Technician to support SRCH employees with day-to-day technology issues across desktops, applications, and computer hardware. This role combines hands-on troubleshooting with responsive customer service, helping keep computer systems and networks running efficiently while providing both on-site and phone-based support.

This onsite position is based in Santa Rosa, CA and focuses on maintaining updated technology environments, diagnosing problems, and coordinating with internal technical resources and external vendors when needed.

What you’ll do

Set up workstations with computers and required peripheral devices, including routers and printers
Inspect computer hardware such as HDDs, mice, and keyboards to confirm proper functionality
Install and configure software and related functions according to established specifications
Provide orientation and guidance to users for operating new software and computer equipment
Troubleshoot issues by diagnosing root causes and resolving problems through repair, part replacement, debugging, or other appropriate actions
Set up and remove user accounts across systems, including network, email, phone, and security
Coordinate with vendors to help resolve technical issues
Track and update IT inventory
Document repairs, fixes, and maintenance schedules in detail
Deliver excellent customer service both in person and when answering phone calls
Work with management and technical resources to escalate high-priority issues as they arise
Perform miscellaneous related duties and other duties as assigned

Requirements

Associates degree, IT certifications, or equivalent experience
Valid California driver's license, proof of insurability, and reliable transportation to travel between clinic locations as required
Two plus years of previous desktop support in a Windows environment (preferred)
Healthcare experience (plus)
Experience with Windows 10, Windows 11, and Office 365 (plus)
Experience with Active Directory (preferred)
Strong diagnostic and problem-solving skills
Excellent communication ability
Strong customer service skills
Outstanding organizational and time-management skills
Ability to work collaboratively and independently on assigned duties
Ability to multi-task and prioritize assignments
In-depth understanding of diverse computer systems and networks

Tools and technologies

Windows, Windows 10, Windows 11
Office 365
Active Directory
Email, phone, security
Routers, printers

Physical requirements

Use standard office equipment and access, input, and retrieve information from a computer
Use a computer keyboard with manual and finger dexterity and wrist-finger speed sufficient to perform repetitive actions efficiently for extended periods
Communicate effectively in person or via telephone so information is understood by a diverse population
Give and follow verbal and written instructions with attention to detail and accuracy
Perform complex mental functions and basic arithmetic; interpret complex laws, regulations, and policies; collect, interpret, and/or analyze complex data and information
Vision: see details of objects at close range
Coordinate multiple tasks simultaneously
Reach forward, up, down, and to the side
Frequently bend, stoop, kneel, crouch, and crawl to install, inspect, troubleshoot, and repair technology equipment
Work in confined or restricted spaces, including under desks, in wiring closets, and in server rooms
Reach above shoulder level and below waist level to access cables and infrastructure components
Lift, carry, push, and pull equipment and supplies weighing up to 50 pounds
Move through multiple clinic locations; stand, walk, or sit for extended periods
Use ladders or step stools safely when accessing equipment mounted above ground level
Maintain agility and dexterity needed to connect, disconnect, and organize cables and equipment in tight spaces
Sit or stand for minimum periods of one hour at a time and return to the work area repeatedly throughout the day

Compensation: USD 24 - 29 per hour.

Minimum experience: 2 years.

Location: Santa Rosa, CA (onsite).

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