IT Support Technician

SANTA ROSA COMMUNITY HEALTH is seeking an IT Support Technician to support SRCH employees with day-to-day technology issues across desktops, applications, and computer hardware. This role combines hands-on troubleshooting with responsive customer service, helping keep computer systems and networks running efficiently while providing both on-site and phone-based support.

This onsite position is based in Santa Rosa, CA and focuses on maintaining updated technology environments, diagnosing problems, and coordinating with internal technical resources and external vendors when needed.

What you’ll do

• Set up workstations with computers and required peripheral devices, including routers and printers
• Inspect computer hardware such as HDDs, mice, and keyboards to confirm proper functionality
• Install and configure software and related functions according to established specifications
• Provide orientation and guidance to users for operating new software and computer equipment
• Troubleshoot issues by diagnosing root causes and resolving problems through repair, part replacement, debugging, or other appropriate actions
• Set up and remove user accounts across systems, including network, email, phone, and security
• Coordinate with vendors to help resolve technical issues
• Track and update IT inventory
• Document repairs, fixes, and maintenance schedules in detail
• Deliver excellent customer service both in person and when answering phone calls
• Work with management and technical resources to escalate high-priority issues as they arise
• Perform miscellaneous related duties and other duties as assigned

Requirements

• Associates degree, IT certifications, or equivalent experience
• Valid California driver's license, proof of insurability, and reliable transportation to travel between clinic locations as required
• Two plus years of previous desktop support in a Windows environment (preferred)
• Healthcare experience (plus)
• Experience with Windows 10, Windows 11, and Office 365 (plus)
• Experience with Active Directory (preferred)
• Strong diagnostic and problem-solving skills
• Excellent communication ability
• Strong customer service skills
• Outstanding organizational and time-management skills
• Ability to work collaboratively and independently on assigned duties
• Ability to multi-task and prioritize assignments
• In-depth understanding of diverse computer systems and networks

Tools and technologies

• Windows, Windows 10, Windows 11
• Office 365
• Active Directory
• Email, phone, security
• Routers, printers

Physical requirements

• Use standard office equipment and access, input, and retrieve information from a computer
• Use a computer keyboard with manual and finger dexterity and wrist-finger speed sufficient to perform repetitive actions efficiently for extended periods
• Communicate effectively in person or via telephone so information is understood by a diverse population
• Give and follow verbal and written instructions with attention to detail and accuracy
• Perform complex mental functions and basic arithmetic; interpret complex laws, regulations, and policies; collect, interpret, and/or analyze complex data and information
• Vision: see details of objects at close range
• Coordinate multiple tasks simultaneously
• Reach forward, up, down, and to the side
• Frequently bend, stoop, kneel, crouch, and crawl to install, inspect, troubleshoot, and repair technology equipment
• Work in confined or restricted spaces, including under desks, in wiring closets, and in server rooms
• Reach above shoulder level and below waist level to access cables and infrastructure components
• Lift, carry, push, and pull equipment and supplies weighing up to 50 pounds
• Move through multiple clinic locations; stand, walk, or sit for extended periods
• Use ladders or step stools safely when accessing equipment mounted above ground level
• Maintain agility and dexterity needed to connect, disconnect, and organize cables and equipment in tight spaces
• Sit or stand for minimum periods of one hour at a time and return to the work area repeatedly throughout the day

Compensation: USD 24 - 29 per hour.

Minimum experience: 2 years.

Location: Santa Rosa, CA (onsite).