Support Jobs in Sequim, WA

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Technical Support Representative

OlyPen, Inc. Sequim, WA

Sequim, WA

Today

$20+/hr Full time Customer Service Customer Support Hardware Support

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Job Description

OlyPen, Inc. is hiring a Technical Support Representative in Sequim, WA to deliver technical assistance and consistently strong customer service. This onsite role focuses on troubleshooting software and hardware, addressing connectivity concerns, and supporting software installations and updates.

Role Overview

The Technical Support Representative provides support to customers through phone, email, or in person. The position includes diagnosing and resolving issues across common computing environments, helping users through installation and update tasks, and ensuring customer satisfaction through prompt and courteous service.

Key Responsibilities

Provide technical support and assistance to customers via phone, email, or in person
Diagnose and resolve software and hardware issues
Troubleshoot network connectivity problems
Assist customers with software installations and updates
Collaborate with other team members to resolve complex technical issues
Document customer interactions and resolutions
Escalate unresolved issues to the appropriate department or supervisor
Maintain a high level of customer satisfaction through prompt and courteous service

Required Experience and Skills

Proven experience in a Technical Support role
Strong knowledge of IT support principles and practices
Proficiency in software troubleshooting and computer hardware diagnostics
Familiarity with macOS and Windows operating systems
Understanding of firewall configurations and LAN setup
Excellent communication skills, both verbal and written
Strong problem-solving abilities and attention to detail
Ability to multitask and prioritize tasks effectively
Customer service-oriented mindset

Technologies

macOS
Windows
Firewall configurations
LAN setup

Location and Work Arrangement

This is a full-time, onsite position in Sequim, WA. The work location is 735 W Washington St, Sequim, WA. The role is not remote.

Schedule and Expected Hours

40 hours per week
8-hour shift

Compensation and Job Details

$20.00 per hour
Hourly pay
Full-time employment
Experience: 2 years preferred (minimum listed experience)

Benefits

Competitive salary based on experience
Paid time off and holidays

Travel, Commute, and Relocation

Ability to commute: Required
Ability to relocate: Before starting work

How to Apply

Review the application details provided for this SupportJobs.io listing and submit your information for consideration.

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