Technical Support Representative

OlyPen, Inc. is hiring a Technical Support Representative in Sequim, WA to deliver technical assistance and consistently strong customer service. This onsite role focuses on troubleshooting software and hardware, addressing connectivity concerns, and supporting software installations and updates.

Role Overview

The Technical Support Representative provides support to customers through phone, email, or in person. The position includes diagnosing and resolving issues across common computing environments, helping users through installation and update tasks, and ensuring customer satisfaction through prompt and courteous service.

Key Responsibilities

• Provide technical support and assistance to customers via phone, email, or in person
• Diagnose and resolve software and hardware issues
• Troubleshoot network connectivity problems
• Assist customers with software installations and updates
• Collaborate with other team members to resolve complex technical issues
• Document customer interactions and resolutions
• Escalate unresolved issues to the appropriate department or supervisor
• Maintain a high level of customer satisfaction through prompt and courteous service

Required Experience and Skills

• Proven experience in a Technical Support role
• Strong knowledge of IT support principles and practices
• Proficiency in software troubleshooting and computer hardware diagnostics
• Familiarity with macOS and Windows operating systems
• Understanding of firewall configurations and LAN setup
• Excellent communication skills, both verbal and written
• Strong problem-solving abilities and attention to detail
• Ability to multitask and prioritize tasks effectively
• Customer service-oriented mindset

Technologies

• macOS
• Windows
• Firewall configurations
• LAN setup

Location and Work Arrangement

This is a full-time, onsite position in Sequim, WA. The work location is 735 W Washington St, Sequim, WA. The role is not remote.

Schedule and Expected Hours

• 40 hours per week
• 8-hour shift

Compensation and Job Details

• $20.00 per hour
• Hourly pay
• Full-time employment
• Experience: 2 years preferred (minimum listed experience)

Benefits

• Competitive salary based on experience
• Paid time off and holidays

Travel, Commute, and Relocation

• Ability to commute: Required
• Ability to relocate: Before starting work

How to Apply

Review the application details provided for this SupportJobs.io listing and submit your information for consideration.