Support Jobs in Shaw Air Force Base, SC

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Service Desk Technician/VTC

Leidos Shaw Air Force Base, SC

Shaw Air Force Base, SC

Today

$46k - $82k/yr Full time Application Support End User Support Hardware Support

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Job Description

Competitive pay and stability with a role supporting mission-critical IT services at Shaw Air Force Base, SC (onsite). As a Service Desk/VTC Technician, you will help keep Army Military Intelligence Enterprise IT Systems running smoothly through responsive help desk support, disciplined troubleshooting, and reliable VTC assistance for day-to-day communications. This position requires an active TS/SCI clearance and ownership of Layer 1 to Layer 2 issue handling with timely escalation.

What you’ll do

Serve as the first point of contact for end-users, providing professional technical support, account management, and VTC assistance via phone, email, and in person.
Handle day-to-day help desk operations to deliver prompt, accurate, and successful resolution of service requests.
Document and audit service desk workflows, then use findings to continuously improve processes and operational efficiency.
Diagnose and resolve Tier 1 hardware, software, and application issues, escalating to Tier 2 support when needed.
Support the user account provisioning lifecycle and track workflow progress using Microsoft SharePoint and Power Apps.
Provide end-user guidance on Windows, Microsoft 365, Adobe Acrobat, OneDrive, and other enterprise collaboration tools.
Deliver comprehensive troubleshooting for VTC/DVTC systems, resolving equipment failures and connectivity problems quickly.
Coordinate, schedule, and de-conflict secure DIA JWICS Video Teleconferences to support mission communications.
Track, compile, and report monthly help desk performance metrics to support service level standards.
Lead or support special projects and daily operations as directed by site leadership to meet evolving mission requirements.

What you bring

High school diploma (or equivalent) and 3+ years of prior experience.
Active DoD TS/SCI clearance in DISS is required.
Maintain an active IAT Level II baseline certification (CompTIA Security+ CE or equivalent) in accordance with DoD 8570.01-M and DoD 8140.03 (DCWF).
Microsoft Windows 10 MCP certificate of training, or the ability to obtain within 30 days of offer acceptance.
JWICS VTC scheduling experience.
At least 2 to 4 years of prior professional IT and/or help desk experience.
Direct experience with Microsoft Office 365, Teams, Power Apps, and related services.
Basic knowledge of LAN/WAN and networking infrastructure.

Tools you’ll use

Microsoft SharePoint, Power Apps, Microsoft 365, Microsoft Teams
Adobe Acrobat, OneDrive
Microsoft Office 365, Windows 10
CompTIA Security+ CE, Microsoft Windows 10 MCP
DIA JWICS, VTC/DVTC systems, LAN/WAN

Nice to have

Prior JWICS VTC technical troubleshooting experience.
Experience with ticketing systems such as ServiceNow, Remedy, or SolarWinds Web Help Desk.
Certifications/certificates of training including Microsoft 365 Certified Modern Desktop Administrator, CompTIA A+, CompTIA Network+, or ITIL.
Experience supporting US Army clients and tactical/enterprise networks.

Compensation and benefits

Pay range: $45,500.00 - $82,250.00 per year
Competitive compensation
Health and Wellness programs
Income Protection
Paid Leave
Retirement

Posting date: October 15, 2026

Location: Shaw Air Force Base, SC (onsite)

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