Support Jobs in South Charleston, WV

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Today

Lead Help Desk Technician

Associated Systems Professionals, LLC South Charleston, WV

South Charleston, WV

Today

$32k - $40k/yr Full time Customer Service Customer Support End User Support

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Job Description

Associated Systems Professionals, LLC is a growing IT Managed Services Provider serving small business clients, and this full-time onsite Lead Helpdesk Technician role in South Charleston, WV is built around hands-on support, teamwork, and steady growth. You will help keep client systems running smoothly while working in a supportive, collaborative team culture and gaining exposure to a wide range of technologies and industries.

What You’ll Do

Provide remote and on-site IT support to small business clients
Troubleshoot issues across Windows operating systems, Microsoft 365, email, printers, and networking
Handle support requests through tickets, phone calls, and emails with timely, professional responses
Configure workstations, install software, manage user accounts, and set up new users
Document all troubleshooting and resolutions in the ticketing system and knowledge base
Monitor client systems and respond to alerts using RMM tools
Collaborate with senior technicians and escalate issues when needed

What We’re Looking For

1–3 years of experience in IT helpdesk, desktop support, or a related field
Familiarity with Microsoft 365, Windows 10/11, and basic networking concepts such as TCP/IP, DNS, and DHCP
Remote monitoring and management (RMM) experience preferred
Strong communication and customer service skills
Ability to multitask and prioritize in a fast-paced environment
CompTIA A+, Network+, or other relevant certifications a plus
A valid driver’s license and reliable transportation for local site visits
Must be authorized to work in the United States
Local candidates only (no relocation assistance)

Local Requirements

This is a local position. Applicants must currently reside in the Charleston, WV area. No relocation assistance is provided.

Compensation and Benefits

Competitive pay: $32,000 - $40,000 per year
Performance bonuses
Health insurance
PTO and paid holidays
401(k) plan
Supportive, collaborative team culture
Exposure to a wide range of technologies and industries

Technologies You’ll Work With

Windows operating systems, Microsoft 365, RMM tools, Windows 10, Windows 11, TCP/IP, DNS, DHCP

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