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Associated Systems Professionals, LLC

Lead Help Desk Technician

Associated Systems Professionals, LLC
South Charleston, WV $32k - $40k/yr Full time Posted 8d ago
Customer Service Customer Support End User Support Help Desk Support Information Technology (IT) IT Services Microsoft 365 Network Support Onsite Phone Support Remote Support Technical Support Windows Windows 10/11
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Job Description

Associated Systems Professionals, LLC is a growing IT Managed Services Provider serving small business clients, and this full-time onsite Lead Helpdesk Technician role in South Charleston, WV is built around hands-on support, teamwork, and steady growth. You will help keep client systems running smoothly while working in a supportive, collaborative team culture and gaining exposure to a wide range of technologies and industries.

What You’ll Do

  • Provide remote and on-site IT support to small business clients
  • Troubleshoot issues across Windows operating systems, Microsoft 365, email, printers, and networking
  • Handle support requests through tickets, phone calls, and emails with timely, professional responses
  • Configure workstations, install software, manage user accounts, and set up new users
  • Document all troubleshooting and resolutions in the ticketing system and knowledge base
  • Monitor client systems and respond to alerts using RMM tools
  • Collaborate with senior technicians and escalate issues when needed

What We’re Looking For

  • 1–3 years of experience in IT helpdesk, desktop support, or a related field
  • Familiarity with Microsoft 365, Windows 10/11, and basic networking concepts such as TCP/IP, DNS, and DHCP
  • Remote monitoring and management (RMM) experience preferred
  • Strong communication and customer service skills
  • Ability to multitask and prioritize in a fast-paced environment
  • CompTIA A+, Network+, or other relevant certifications a plus
  • A valid driver’s license and reliable transportation for local site visits
  • Must be authorized to work in the United States
  • Local candidates only (no relocation assistance)

Local Requirements

This is a local position. Applicants must currently reside in the Charleston, WV area. No relocation assistance is provided.

Compensation and Benefits

  • Competitive pay: $32,000 - $40,000 per year
  • Performance bonuses
  • Health insurance
  • PTO and paid holidays
  • 401(k) plan
  • Supportive, collaborative team culture
  • Exposure to a wide range of technologies and industries

Technologies You’ll Work With

Windows operating systems, Microsoft 365, RMM tools, Windows 10, Windows 11, TCP/IP, DNS, DHCP

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