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Sparta, GA

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Help Desk Support Spec 1

Georgia Department of Corrections Sparta, GA

Sparta, GA

Today

$31k - $47k/yr Full time Customer Support End User Support Help Desk Support

Job Description

Entry-level help desk role supporting computer system users at a state prison.

Responsibilities

Assist computer system users with questions and technical issues.
Provide client support primarily in person, with additional support channels including telephone, email, and remote locations.
Answer questions and resolve computer problems for clients using appropriate troubleshooting and support procedures.

Requirements

High school diploma or GED.
One (1) year of experience providing software or hardware customer and technical support.

Position level

Serves as the entry level Operations Analysis Technician at a state prison.

Location

Hancock State Prison
701 Prison Boulevard
P.O. Box 339
Sparta, GA 31087
Hancock County

Compensation

USD 30,700 - 47,094 per year

Contact

Glenda McCrary
Phone: 706-444-1005
Email: glenda.mccrary@gdc.ga.gov

Application instructions

Submit a completed State of Georgia application including detailed work history and dates of employment.
Include supporting documentation.
Send by email or fax.

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