Support Jobs in Stone Mountain, GA

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IT Support Specialist

Medcura Health Inc Stone Mountain, GA

Stone Mountain, GA

Today

Full time End User Support Hardware Support Information Technology (IT)

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Job Description

Medcura Health Inc is looking for an IT Support Specialist to help ensure staff have reliable technology and that day-to-day systems run smoothly. This onsite role in Stone Mountain, GA centers on practical technical support, proactive monitoring, and responsible data handling to support security, accuracy, and compliance.

What you’ll do

Provide technical assistance to staff for hardware, software, and network issues, helping users get back to work quickly
Monitor system functionality to spot potential problems early and resolve issues proactively
Maintain data handling practices to support security, accuracy, and compliance
Support routine technology operations, including system updates, backups, and maintenance
Assess equipment needs and recommend upgrades or new solutions to improve organizational efficiency
Coordinate daily IT activities, including troubleshooting, user account management, and inventory tracking
Collaborate with IT personnel and other departments to identify technology requirements and implement effective solutions

What you bring

Proven experience in IT support or a related role
Strong knowledge of hardware, software, and network troubleshooting
Familiarity with data security practices and data management protocols
Excellent problem-solving and communication skills
Ability to work independently and collaboratively within a team
Strong organizational skills to manage multiple tasks and prioritize effectively
Relevant certifications, such as CompTIA A+ or Microsoft Certified IT Professional, are a plus
Bachelor’s degree in Information Technology, Computer Science, or related field is preferred

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