IT Support Specialist

Medcura Health Inc is looking for an IT Support Specialist to help ensure staff have reliable technology and that day-to-day systems run smoothly. This onsite role in Stone Mountain, GA centers on practical technical support, proactive monitoring, and responsible data handling to support security, accuracy, and compliance.

What you’ll do

• Provide technical assistance to staff for hardware, software, and network issues, helping users get back to work quickly
• Monitor system functionality to spot potential problems early and resolve issues proactively
• Maintain data handling practices to support security, accuracy, and compliance
• Support routine technology operations, including system updates, backups, and maintenance
• Assess equipment needs and recommend upgrades or new solutions to improve organizational efficiency
• Coordinate daily IT activities, including troubleshooting, user account management, and inventory tracking
• Collaborate with IT personnel and other departments to identify technology requirements and implement effective solutions

What you bring

• Proven experience in IT support or a related role
• Strong knowledge of hardware, software, and network troubleshooting
• Familiarity with data security practices and data management protocols
• Excellent problem-solving and communication skills
• Ability to work independently and collaboratively within a team
• Strong organizational skills to manage multiple tasks and prioritize effectively
• Relevant certifications, such as CompTIA A+ or Microsoft Certified IT Professional, are a plus
• Bachelor’s degree in Information Technology, Computer Science, or related field is preferred