Support Jobs in Stuart, FL

1 job found

Include remote jobs

8d ago

Telecom Helpdesk Technician (Level 1)

Level 4 Telcom Stuart, FL

Stuart, FL

8d ago

$20 - $25/hr Full time Customer Service Customer Support End User Support

Apply Now

Job Description

Entry-level Telecom Helpdesk Technician (Level 1) based in Stuart, FL, supporting Hosted VoIP services for small and mid-sized business clients; this is an on-site role with no remote work option.

Responsibilities

Open and track service tickets for change requests and other technical issues reported by phone or email, providing the required technical support to resolve them.
When issues cannot be resolved by the technician alone, determine the appropriate action plan and proceed to implement it.
Set up and configure new virtual VoIP systems and related peripheral equipment; visit customer locations regionally to assist with new deployments.
Coordinate with team members and third party vendors such as telecommunications carriers, ISPs, and software vendors to resolve issues.
Deliver support promptly with a strong focus on customer service and satisfaction.

Requirements

Natural technical aptitude with a passion for technology.
Excellent phone skills and customer service soft skills.
Strong troubleshooting capabilities.
Ability to learn quickly and retain information.
Ability to work independently and as part of a team.
Residence in Martin or St. Lucie County, Florida.
Successful completion of a thorough background screening and pre-employment drug test.

Technologies

Hosted VoIP
VoIP platforms and related systems

Compensation

Hourly pay range of USD 20 - 25, depending on qualifications
Full-time position

Benefits

Company medical and dental insurance
Retirement plan contribution
Seven paid holidays
Paid vacation time of 2-4 weeks, depending on years of service

Application Instructions

Submit your resume along with a brief note outlining why you are a good fit for this role. No phone calls or in-person visits, please.
Background check and drug testing are required for all applicants.

View full job page →

Get Support Jobs in Stuart, FL alerts

New Support Jobs in Stuart, FL, daily.