Telecom Helpdesk Technician (Level 1)

Entry-level Telecom Helpdesk Technician (Level 1) based in Stuart, FL, supporting Hosted VoIP services for small and mid-sized business clients; this is an on-site role with no remote work option.

Responsibilities

• Open and track service tickets for change requests and other technical issues reported by phone or email, providing the required technical support to resolve them.
• When issues cannot be resolved by the technician alone, determine the appropriate action plan and proceed to implement it.
• Set up and configure new virtual VoIP systems and related peripheral equipment; visit customer locations regionally to assist with new deployments.
• Coordinate with team members and third party vendors such as telecommunications carriers, ISPs, and software vendors to resolve issues.
• Deliver support promptly with a strong focus on customer service and satisfaction.

Requirements

• Natural technical aptitude with a passion for technology.
• Excellent phone skills and customer service soft skills.
• Strong troubleshooting capabilities.
• Ability to learn quickly and retain information.
• Ability to work independently and as part of a team.
• Residence in Martin or St. Lucie County, Florida.
• Successful completion of a thorough background screening and pre-employment drug test.

Technologies

• Hosted VoIP
• VoIP platforms and related systems

Compensation

• Hourly pay range of USD 20 - 25, depending on qualifications
• Full-time position

Benefits

• Company medical and dental insurance
• Retirement plan contribution
• Seven paid holidays
• Paid vacation time of 2-4 weeks, depending on years of service

Application Instructions

• Submit your resume along with a brief note outlining why you are a good fit for this role. No phone calls or in-person visits, please.
• Background check and drug testing are required for all applicants.