Support Jobs in Sugar Land, TX

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1mo ago

IT Helpdesk Technician

Prime Communications Sugar Land, TX

Sugar Land, TX

1mo ago Closed

Full time Customer Service Customer Support End User Support

This position is no longer accepting applications (closed Jul 15, 2026).

Job Description

Join Prime Communications as an IT Helpdesk Technician in our Sugar Land, TX office. This onsite role supports more than 2,000 retail locations nationwide, delivering hands-on troubleshooting, store technology rollout support, and a clear path for building IT skills within a collaborative, customer-focused culture.

Position Overview

We are seeking a motivated, customer‑driven IT Helpdesk Technician to join our in‑office team. You will support a large network of retail locations in a fast paced environment, gaining practical experience across a broad range of technologies. This entry point is ideal for someone starting their IT career, eager to learn and grow, with strong communication skills and a proactive approach to solving technical issues.

Responsibilities

Deliver frontline technical support via phone, email, and the ticketing system to store teams
Troubleshoot and resolve problems with PCs, printers, and peripheral devices
Assist with iPads and other mobile devices
Support payment terminals including Link 2500 and Lane 7000
Identify and rectify network issues such as Wi‑Fi connectivity, routers and switches, and ISP related problems
Assist with store technologies including security camera systems, IP based safe locks, and smart thermostats
Accurately document issues, troubleshooting steps, and resolutions in the ticketing system
Escalate complex technical issues to senior IT staff or external vendors when needed
Assist with new store setups, device provisioning, and technology rollouts
Collaborate with team members to ensure timely resolution and excellent customer support
Maintain professionalism and clear communication while handling a high volume of requests

Requirements

Experience with computers and operating systems
Experience with mobile devices and peripherals
Strong grounding in networking fundamentals
Strong analytical and troubleshooting abilities
Excellent verbal and written communication skills
Ability to perform effectively in a fast paced, high volume support environment
Team‑oriented mindset with a willingness to learn and grow
Strong attention to detail and organizational skills

Technologies

Link 2500
Lane 7000
Security camera systems
IP based safe locks
Smart thermostats
Wi‑Fi connectivity
Routers and switches

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