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Closed on July 15, 2026.
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IT Helpdesk Technician
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Job Description
Join Prime Communications as an IT Helpdesk Technician in our Sugar Land, TX office. This onsite role supports more than 2,000 retail locations nationwide, delivering hands-on troubleshooting, store technology rollout support, and a clear path for building IT skills within a collaborative, customer-focused culture.
Position Overview
We are seeking a motivated, customer‑driven IT Helpdesk Technician to join our in‑office team. You will support a large network of retail locations in a fast paced environment, gaining practical experience across a broad range of technologies. This entry point is ideal for someone starting their IT career, eager to learn and grow, with strong communication skills and a proactive approach to solving technical issues.
Responsibilities
- Deliver frontline technical support via phone, email, and the ticketing system to store teams
- Troubleshoot and resolve problems with PCs, printers, and peripheral devices
- Assist with iPads and other mobile devices
- Support payment terminals including Link 2500 and Lane 7000
- Identify and rectify network issues such as Wi‑Fi connectivity, routers and switches, and ISP related problems
- Assist with store technologies including security camera systems, IP based safe locks, and smart thermostats
- Accurately document issues, troubleshooting steps, and resolutions in the ticketing system
- Escalate complex technical issues to senior IT staff or external vendors when needed
- Assist with new store setups, device provisioning, and technology rollouts
- Collaborate with team members to ensure timely resolution and excellent customer support
- Maintain professionalism and clear communication while handling a high volume of requests
Requirements
- Experience with computers and operating systems
- Experience with mobile devices and peripherals
- Strong grounding in networking fundamentals
- Strong analytical and troubleshooting abilities
- Excellent verbal and written communication skills
- Ability to perform effectively in a fast paced, high volume support environment
- Team‑oriented mindset with a willingness to learn and grow
- Strong attention to detail and organizational skills
Technologies
- Link 2500
- Lane 7000
- Security camera systems
- IP based safe locks
- Smart thermostats
- Wi‑Fi connectivity
- Routers and switches
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