Support Jobs in Suitland, MD

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3d ago

Help Desk Specialist

Entarian Suitland, MD

Suitland, MD

3d ago

$24 - $26/hr Full time End User Support Help Desk Support Information Technology (IT)

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Job Description

Entarian is hiring an on-site Help Desk Specialist at the NOAA Satellite Operations Facility in Suitland, MD. This role supports customer service and monitoring for NOAA satellite systems on a rotating 12-hour shift schedule, with duties focused on incident reporting, ticket management, and coordination with internal teams.

Location and Schedule

Location: Suitland, MD (onsite)
Schedule: Rotating 12-hour shift schedule to support 24/7 operations

Salary

Pay: USD 24 to 26 per hour

Education

Minimum: AA in computer science, related discipline, or equivalent

Responsibilities

Identify anomalies and apply strong attention to detail while monitoring satellite system data.
Track and report satellite data anomalies via NOAA’s ticketing system, ensuring items are assigned to the proper team.
Create tickets and document activities with meticulous notes.
Answer phone calls and provide support to internal and external customers.
Address and resolve tickets submitted through the Help Desk email.
Attend weekly meetings, participate, and provide feedback to Management.
Identify, research, and report on unresolved data type inquiry issues.
Document, track, and monitor problems to support timely resolution.
Collaborate with AI-Assistant tools, including Google Gemini.
Complete onsite training and certification on the specific systems used to perform the role.

Requirements

Education: AA in computer science, related discipline, or equivalent
Experience: 0-2+ years’ experience in a relevant professional position
Detail-oriented, organized, and timely with task execution.
Ability to work independently and within the team framework established by Management, including collaboration on assigned projects.
Basic proficiency with Microsoft Suite (Word, Excel, PowerPoint) and Google Suite products (Gmail, Google Meet), plus PDF usage.
Proficiency with ticketing software.
Ability to multitask across different software platforms in a virtual environment.
Certifications: CompTIA A+ preferred, not required.
Ability to work a rotating 12-hour alternating shift schedule supporting 24/7 operations.
Citizenship and clearance eligibility: Must be a US Citizen or Permanent Resident who has lived in the United States at least 3 out of the last 5 years, and be able to pass a background investigation to obtain a security badge for access to applicable government facilities and systems.

Tools and Technologies

NOAA’s ticketing system; ticketing software
Microsoft Suite (Word, Excel, PowerPoint)
Google Suite products (Gmail, Google Meet)
PDF
AI-Assistant tools; Google Gemini

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