Help Desk Specialist

Entarian is hiring an on-site Help Desk Specialist at the NOAA Satellite Operations Facility in Suitland, MD. This role supports customer service and monitoring for NOAA satellite systems on a rotating 12-hour shift schedule, with duties focused on incident reporting, ticket management, and coordination with internal teams.

Location and Schedule

• Location: Suitland, MD (onsite)
• Schedule: Rotating 12-hour shift schedule to support 24/7 operations

Salary

• Pay: USD 24 to 26 per hour

Education

• Minimum: AA in computer science, related discipline, or equivalent

Responsibilities

• Identify anomalies and apply strong attention to detail while monitoring satellite system data.
• Track and report satellite data anomalies via NOAA’s ticketing system, ensuring items are assigned to the proper team.
• Create tickets and document activities with meticulous notes.
• Answer phone calls and provide support to internal and external customers.
• Address and resolve tickets submitted through the Help Desk email.
• Attend weekly meetings, participate, and provide feedback to Management.
• Identify, research, and report on unresolved data type inquiry issues.
• Document, track, and monitor problems to support timely resolution.
• Collaborate with AI-Assistant tools, including Google Gemini.
• Complete onsite training and certification on the specific systems used to perform the role.

Requirements

• Education: AA in computer science, related discipline, or equivalent
• Experience: 0-2+ years’ experience in a relevant professional position
• Detail-oriented, organized, and timely with task execution.
• Ability to work independently and within the team framework established by Management, including collaboration on assigned projects.
• Basic proficiency with Microsoft Suite (Word, Excel, PowerPoint) and Google Suite products (Gmail, Google Meet), plus PDF usage.
• Proficiency with ticketing software.
• Ability to multitask across different software platforms in a virtual environment.
• Certifications: CompTIA A+ preferred, not required.
• Ability to work a rotating 12-hour alternating shift schedule supporting 24/7 operations.
• Citizenship and clearance eligibility: Must be a US Citizen or Permanent Resident who has lived in the United States at least 3 out of the last 5 years, and be able to pass a background investigation to obtain a security badge for access to applicable government facilities and systems.

Tools and Technologies

• NOAA’s ticketing system; ticketing software
• Microsoft Suite (Word, Excel, PowerPoint)
• Google Suite products (Gmail, Google Meet)
• PDF
• AI-Assistant tools; Google Gemini