Support Jobs in Superior, WI

1 job found

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17d ago

Help Desk Analyst IV

AMSOIL INC. Superior, WI

Superior, WI

17d ago

$75k - $89k/yr Full time Active Directory Customer Support Help Desk

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Job Description

This senior level Help Desk Analyst IV role provides on-site IT support at the AMSOIL Center in Superior, Wisconsin. The position focuses on monitoring, prioritizing, documenting, and resolving end-user IT requests to meet service level objectives.

Responsibilities

Monitor, assign, document, and prioritize incoming help desk requests.
Evaluate alternatives to propose solutions for highly complex issues.
Make decisions beyond prescribed guidelines considering business impact.
Demonstrate deep, specialized expertise within the function or business.
Participate in the development of standards and strategies.
Develop and manage project plans.
Develop and implement procedures in response to changes in objectives or policies.
Recommend new policies.
Manage processes to achieve planned outcomes.
Provide guidance to others and/or lead small project teams.
Research and resolve assigned requests by directly assisting end users and by using resources such as the Solutions Database, vendor support pages, and other internet resources.
Configure and deploy desktops, laptops, tablets, and printers to new or existing users.
Facilitate system reconnections and deploy software peripherals as requested.
Ensure client requests are properly documented and AMSOIL assets are maintained in the call management system (Manager Engine).
Maintain inventory of spare IT equipment and related parts, including replenishment and IT shipping/receiving.

Requirements

Associates Degree in a related field.
Eight or more years of related experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job.
Knowledge of basic computer hardware and software systems.
Knowledge of desktop and server operating systems.
Experience with Active Directory.
Ability to communicate ideas effectively in both technical and user-friendly language.
Strong project management skills, leadership, and mentoring capabilities.
Strong customer service orientation.
Able to lift up to 50 pounds.

Technologies

Manager Engine
Active Directory
Solutions Database
Zoho Manage Engine
Zoho Desktop Central
Zoho AD360
Microsoft Office 365

Benefits

Paid time off and paid holidays each year
Employee bonus program
401(k) with company match
Paid life, short-term disability, and long-term disability insurance
Competitive health benefits
Health Savings Account (HSA) and Flexible Spending Account (FSA) options
Affordable group dental, vision, critical illness, and accident insurance
Employee discount on products
Corporate gym membership

Preferred Requirements

Experience with Zoho products such as Manage Engine, Desktop Central, and AD360
Experience with Microsoft Office 365

Other Details

Salary: USD 75,000 - 88,900 per year. Actual compensation based on experience and skills.
Schedule: Monday – Friday, 8:00 am – 5:00 pm. This is an onsite position.
Location: Superior, WI (onsite).

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