Support Jobs in Tamiami, FL

1 job found

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3d ago

Technical Support Professional I

Collier County Tamiami, FL

Tamiami, FL

3d ago

$28 - $45/hr Full time Customer Service Customer Support End User Support

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Job Description

This on-site position with Collier County in Tamiami, FL offers an hourly pay range of USD 28 - 45.

Responsibilities

Delivers assistance and technical support to information system users.
Receives and responds to user calls and emails reporting issues or requesting assistance.
Offers technical guidance and recommendations.
Guides users through the steps to resolve issues.
Clarifies procedures, limitations, and procedural sequences for users.
Develops and delivers training for system users.
Produces procedural manuals, system documentation, and quick reference tips for users.
Keeps users informed about changes in software applications and system procedures.
Installs, configures, deploys, and maintains PCs, networks, printers, and other hardware; handles delivery and setup.
Diagnoses, troubleshoots, and repairs issues.
Installs and configures software upgrades.
Processes requests for loaner laptops and desktop systems.
Configures equipment and prepares loan and return documentation.
Maintains accurate records of help-line calls, site visits, and support requests.
Prioritizes tasks and schedules work assignments.
Updates ticket status to reflect resolution and closure.
Maintains logs detailing problem frequency, types, and resolutions for future reference.
Supports the development and upkeep of web pages.
Makes changes to user accounts in network and email systems as assigned.
Supports designated software and network applications, including PC-based programs and division-specific apps.
Assists users while maintaining databases and security.
Researches, synthesizes, and generates reports from databases.
Investigates, tests, and recommends new equipment and upgrades.
Maintains records for information systems inventory.
Identifies hardware and peripheral types and quantities, locations, IDs, and software for inventory management and license compliance.
On-call work is required for IT division staff.
Performs other related duties as needed.

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