Technical Support Professional I

This on-site position with Collier County in Tamiami, FL offers an hourly pay range of USD 28 - 45.

Responsibilities

• Delivers assistance and technical support to information system users.
• Receives and responds to user calls and emails reporting issues or requesting assistance.
• Offers technical guidance and recommendations.
• Guides users through the steps to resolve issues.
• Clarifies procedures, limitations, and procedural sequences for users.
• Develops and delivers training for system users.
• Produces procedural manuals, system documentation, and quick reference tips for users.
• Keeps users informed about changes in software applications and system procedures.
• Installs, configures, deploys, and maintains PCs, networks, printers, and other hardware; handles delivery and setup.
• Diagnoses, troubleshoots, and repairs issues.
• Installs and configures software upgrades.
• Processes requests for loaner laptops and desktop systems.
• Configures equipment and prepares loan and return documentation.
• Maintains accurate records of help-line calls, site visits, and support requests.
• Prioritizes tasks and schedules work assignments.
• Updates ticket status to reflect resolution and closure.
• Maintains logs detailing problem frequency, types, and resolutions for future reference.
• Supports the development and upkeep of web pages.
• Makes changes to user accounts in network and email systems as assigned.
• Supports designated software and network applications, including PC-based programs and division-specific apps.
• Assists users while maintaining databases and security.
• Researches, synthesizes, and generates reports from databases.
• Investigates, tests, and recommends new equipment and upgrades.
• Maintains records for information systems inventory.
• Identifies hardware and peripheral types and quantities, locations, IDs, and software for inventory management and license compliance.
• On-call work is required for IT division staff.
• Performs other related duties as needed.