Support Jobs in Totowa, NJ

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1d ago

IT Support Specialist

New Cibo Vita LLC Totowa, NJ

Totowa, NJ

1d ago

Full time Active Directory Customer Service Customer Support

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Job Description

The IT Support Specialist delivers first-line technical assistance to employees at New Cibo Vita LLC in Totowa, NJ (onsite). The role focuses on installing, maintaining, and troubleshooting end-user technology, supporting onboarding and offboarding, and ensuring reliable day-to-day access to hardware and software.

Key Responsibilities

Act as the first point of contact for employee technology support requests and coordinate issue resolution.
Troubleshoot and resolve issues involving hardware, software, printers, and connectivity.
Install, configure, and maintain desktop computers, laptops, mobile devices, monitors, and peripherals.
Escalate complex technical problems to the Senior IT Technician when additional support is required.
Provide effective communication and customer service while assisting users through the troubleshooting process.
Create, modify, and deactivate user accounts according to company policies.
Support password resets, multifactor authentication (MFA), and access requests.
Assist onboarding by preparing equipment, creating user accounts, and ensuring technology readiness for an employee’s first day.
Support offboarding by collecting company equipment and disabling system access.
Deploy and maintain company-issued laptops, desktops, mobile phones, and tablets.
Track IT inventory and maintain accurate asset records.
Coordinate equipment repairs, warranty claims, and replacements, and assist with hardware refresh programs.
Install and update approved software applications, and perform operating system updates and routine maintenance.
Assist with software licensing and application deployments.
Support Microsoft 365 tools including Outlook, Teams, Word, Excel, and SharePoint.
Maintain printers, conference room technology, and network-connected devices.
Help monitor system backups and basic network connectivity.
Support WiFi troubleshooting and basic network issues.
Assist the Senior IT Technician with infrastructure upgrades and maintenance activities.

Required Qualifications

13 years of IT support or Help Desk experience.
Associate’s degree in information technology, Computer Science, or related field (preferred).
Equivalent technical training or relevant work experience will be considered.
Experience supporting Windows operating systems and Microsoft Office.
Experience supporting Windows 10/11 and Microsoft 365.
Basic Active Directory administration.
Computer hardware troubleshooting.
Printer support.
Basic networking concepts including TCP/IP, WiFi, and VPN.
Basic cybersecurity awareness.
Manufacturing or warehouse technology support experience is a plus.

Technologies

Windows 10/11
Microsoft 365
Outlook, Teams, Word, Excel, SharePoint
Microsoft Office
Active Directory
TCP/IP, WiFi, VPN
MFA

Benefits

Medical, Dental & Vision Insurance
Life Insurance
401(k)
Paid Time Off (PTO)
Company Paid Holidays
Career Growth & Development

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