IT Support Specialist

The IT Support Specialist delivers first-line technical assistance to employees at New Cibo Vita LLC in Totowa, NJ (onsite). The role focuses on installing, maintaining, and troubleshooting end-user technology, supporting onboarding and offboarding, and ensuring reliable day-to-day access to hardware and software.

Key Responsibilities

• Act as the first point of contact for employee technology support requests and coordinate issue resolution.
• Troubleshoot and resolve issues involving hardware, software, printers, and connectivity.
• Install, configure, and maintain desktop computers, laptops, mobile devices, monitors, and peripherals.
• Escalate complex technical problems to the Senior IT Technician when additional support is required.
• Provide effective communication and customer service while assisting users through the troubleshooting process.
• Create, modify, and deactivate user accounts according to company policies.
• Support password resets, multifactor authentication (MFA), and access requests.
• Assist onboarding by preparing equipment, creating user accounts, and ensuring technology readiness for an employee’s first day.
• Support offboarding by collecting company equipment and disabling system access.
• Deploy and maintain company-issued laptops, desktops, mobile phones, and tablets.
• Track IT inventory and maintain accurate asset records.
• Coordinate equipment repairs, warranty claims, and replacements, and assist with hardware refresh programs.
• Install and update approved software applications, and perform operating system updates and routine maintenance.
• Assist with software licensing and application deployments.
• Support Microsoft 365 tools including Outlook, Teams, Word, Excel, and SharePoint.
• Maintain printers, conference room technology, and network-connected devices.
• Help monitor system backups and basic network connectivity.
• Support WiFi troubleshooting and basic network issues.
• Assist the Senior IT Technician with infrastructure upgrades and maintenance activities.

Required Qualifications

• 13 years of IT support or Help Desk experience.
• Associate’s degree in information technology, Computer Science, or related field (preferred).
• Equivalent technical training or relevant work experience will be considered.
• Experience supporting Windows operating systems and Microsoft Office.
• Experience supporting Windows 10/11 and Microsoft 365.
• Basic Active Directory administration.
• Computer hardware troubleshooting.
• Printer support.
• Basic networking concepts including TCP/IP, WiFi, and VPN.
• Basic cybersecurity awareness.
• Manufacturing or warehouse technology support experience is a plus.

Technologies

• Windows 10/11
• Microsoft 365
• Outlook, Teams, Word, Excel, SharePoint
• Microsoft Office
• Active Directory
• TCP/IP, WiFi, VPN
• MFA

Benefits

• Medical, Dental & Vision Insurance
• Life Insurance
• 401(k)
• Paid Time Off (PTO)
• Company Paid Holidays
• Career Growth & Development