Support Jobs in Union City, CA

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Store Technical Support

TAWA Services, Inc. Union City, CA

Union City, CA

Today

$26 - $26/hr Full time Customer Support End User Support Hardware Support

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Job Description

TAWA Services, Inc. is hiring Store Technical Support to keep retail technology running for store employees and customers across Northern California.

Responsibilities

Deliver technical support in person, by phone, and remotely for store staff
Troubleshoot point-of-sale systems, payment terminals, printers, scanners, tablets, computers, and related store equipment
Diagnose and resolve issues involving networks, Wi-Fi, software, account access, and device performance
Set up, maintain, and replace store technology and peripheral devices
Track support requests, document findings and resolutions, and escalate complex issues to the IT team or vendor when needed
Coordinate with vendors, IT teams, and store leadership to reduce operational downtime
Train employees on correct use of store systems and technology
Maintain technology inventory, equipment records, and security procedures
Travel to stores in other states to provide on-site support as required

Requirements

High school diploma or equivalent; technical certification or associate degree is a plus
1–3 years in technical support, help desk, retail technology, or a related role preferred
Working knowledge of computers, mobile devices, printers, networks, Wi-Fi, and troubleshooting approaches
Familiarity with the LOC SMS point-of-sale system preferred
Strong customer service, communication, and problem-solving skills
Ability to prioritize and respond in a fast-paced retail environment
Ability to work overtime, including after hours, weekends, and holidays as needed
Willingness to travel to other states for on-site assistance
Ability to lift and move technology equipment up to 40 pounds

Technologies

Wi-Fi
Point-of-sale system
LOC SMS point-of-sale system

Benefits

Medical, Dental, Vision, and Life Insurance
401(k) Retirement Saving Plan with 4% Company Match
Long-Term Services Award
Employee Discount
Paid Time Off

Position Details

Employment Type: Full Time
Location: 2931 Faber Street, Union City, CA 94587
Travel: 15% ~ 25%
Schedule Availability: weekends and holidays as necessary

Compensation

$26.00 per hour

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