Support Jobs in Uniontown, PA

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Associate IT Support Technician

SYSTEM West Virginia University Health System Uniontown, PA

Uniontown, PA

Today

Full time Comptia A+ Desktop Support End User Support

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Job Description

System West Virginia University Health System is hiring an Associate IT Support Technician for onsite support in Uniontown, PA.

Responsibilities

Install, maintain, and troubleshoot PC hardware and peripheral components.
Install and verify software packages, including operating systems and typical office programs.
Provide end-user training and technical assistance.
Diagnose and resolve hardware, software, and operator issues.
Perform basic-to-moderate hardware repairs and refer complex, vendor-restricted, and warranty repairs to authorized service personnel.
Support end-user workstations including PCs, laptops, tablets, and extensions.
Troubleshoot, repair, and inspect end-user hardware and software.
Assess reported workstation issues to identify root cause and recommend remedial service.
Identify trends related to issues and suggest long-term solutions.
Answer computer-related questions and deliver on-site end-user training as needed.
Assist users with IT process navigation, including submitting requests and trouble calls.
Install and test assigned end-user hardware and software.
Support devices including PCs, laptops, tablets, printers, IP phones, and mobile devices.
Provide support for wired and wireless environments.
Deliver general device-level assistance for network connection inspection.
Improve knowledge of PC technology and associated software via reading and online training provided by IT.
Review and document issues, barriers, and risks; escalate items to management.
Provide project/task coordination services as assigned.
Participate in joint application and/or technical development sessions.
Provide status updates on schedules, variances, and outstanding issues to team members and project managers.
Manage workload while balancing quality with deadlines.
Complete required documentation for work tasks per policy.
Assist with controlling project costs and communicate project-related expenses as assigned.
Suggest ways to better accomplish assigned tasks and meet user expectations and project goals.
Participate in departmental and project teams as requested; share relevant notes and information with the team.
Manage expectations and engage management to review and resolve potential changes to project scope or deliverables.
Participate in post implementation reviews.
Implement approved changes according to project change control policies and procedures.
Communicate the nature, significance, and risk factors of corresponding projects to all parties.
Participate in mentoring, training, and development of other employees.
Attend training and professional development sessions and participate in departmental teams.
Travel independently to remote sites and communicate with the team while offsite, if assigned.
Exhibit objectivity and openness to others’ views, including patients/families and customers.
Offer assistance and support to co-workers, build positive team spirit, and engage in group problem-solving.
Proactively resolve conflicts and encourage innovative approaches to problem-solving.
Engage peers to improve the quality of work.
May require travel to other WVUHS facilities or affiliated sites for implementations, training, and/or support.
Adhere to WVUHS policies and applicable entity policies where assigned/employed.
Accept on-call responsibilities and respond by phone or on-site per Department Policy.
Serve as a liaison for repair vendors of medical equipment, coordinate service and service contracts, document service, provide preventative maintenance, and perform basic medical equipment repair (may apply to some WVU Medicine sites).
Other duties may be assigned.

Requirements

Associate degree in Information Technology or a technical-related field OR two (2) years of personal computer hardware and software support experience.
May require additional certification related to the responsibilities; certifications will be provided by WVUHS IT.
Certification completion required within four months of formal certification training completion.
Internal employees must meet all mandatory competencies in current position to qualify for promotion within IT.
Must have A+ Certification, CCNA, MCP, or MCSE.
Ability to handle and maintain confidential information.
Ability to work well under high stress.
Ability to work independently or cooperatively as a team member.
Ability to adapt to various workloads and assignments.
Ability to work with multi-disciplinary groups and facilitate meetings.
Must have reading and comprehension ability.
Must be able to type.
Good oral and written communication skills.
Ability to prioritize tasks and make independent decisions.
Ability to work in a fast-paced, rapidly changing environment; remain flexible.
Ability to sit for extended periods of time.
Frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, and grasping.
Ability to respond quickly to visual and audible alarms generated by systems monitoring network devices.

Technology

Personal Computer (PC), operating systems, typical office programs
Wired, Wireless
Network connection
A+ Certification, CCNA, MCP, MCSE

Schedule

40 hours per week

Work Status

Non-Exempt

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