Support Jobs in Versailles, KY

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Technical Support Specialist

LEDVANCE Versailles, KY

Versailles, KY

Today

Full time End User Support Hardware Support Help Desk Support

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Job Description

LEDVANCE is seeking an on-site IT Local Technical Support Specialist (Generalist) to provide hands-on technical assistance for computer hardware and software systems at regional sites and distribution centers in Versailles, Kentucky. This role supports day-to-day operations at the LEDVANCE Midwest Distribution Center (MDC) and works closely with internal IT staff, partners, and vendors to keep systems running reliably and securely.

In this position based at the Versailles, KY MDC, you will handle troubleshooting and maintenance, contribute to documentation, and support user training. The schedule runs Monday through Friday from 8:30 AM to 5:00 PM, with some flexibility, and the work must be performed on-site. Work sponsorship is not available for this role.

Key Responsibilities

Respond to user requests and technical issues through a ticketing process or in person
Install, configure, update, and maintain hardware and software components
Diagnose and resolve technical problems related to computer systems, printers, and other devices
Provide training and guidance to users on how to use applications and systems
Document and report technical issues, resolutions, and user feedback
Collaborate with other IT staff, outsource partners, and vendors to support system performance and security
Perform routine maintenance of systems and data

Requirements

Degree in computer science, information technology, or a related field
Experience delivering technical support and customer service
Knowledge of common operating systems, applications, and protocols
Ability to troubleshoot and solve technical problems in a timely and effective manner
Strong communication and interpersonal skills
Attention to detail and accuracy
Ability to work independently and as part of a team
Ability to learn new technologies and skills quickly
Relevant certifications such as CompTIA, Microsoft, Cisco, VMWare, Azure, Redhat, etc.

Technologies

CompTIA
Microsoft
Cisco
VMWare
Azure
Redhat

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