Support Jobs in Waucoma, IA

1 job found

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1mo ago

Lynch Family Companies Waucoma, IA

Waucoma, IA

1mo ago Closed

$40k+/yr Full time Active Directory Computer Skills End User Support

This position is no longer accepting applications (closed Jul 10, 2026).

Help Desk Technician role based onsite in Waucoma, IA, delivering first-line IT support to end users.

Maintain regular and predictable attendance as a baseline requirement
Work overtime when needed; occasional after-hours support may be required
Availability to work holidays as needed
Serve as the primary contact for inbound IT requests via phone, email, and ticketing system
Troubleshoot and resolve basic hardware, software, and connectivity issues
Manage user accounts in Active Directory, including password resets, account unlocks, and group memberships
Provide support for Microsoft 365 apps including Outlook, Teams, and Office
Assist users with Windows 11 workstations, printers, and peripherals
Support basic network issues such as Wi-Fi, VPN, and general access problems
Process add/move/change (AMC) requests
Set up new users and onboarding activities
Deploy equipment such as laptops, phones, and accessories
Support office moves and workstation setup
Assist with mobile device and phone provisioning and support
Document all support activity, resolutions, and procedures in the ticketing system
Maintain accurate inventory of IT equipment and assigned assets
Escalate unresolved or complex issues to System Administrator or Systems Engineer
Provide clear, professional communication to end users
Balance desk-based work with hands-on troubleshooting
Maintain confidentiality of information
Perform other duties as needed or assigned

1–3 years of experience in a Help Desk or technical support role, or equivalent
Fundamental knowledge of Windows operating systems (Windows 10/11) and Active Directory user management
Basic networking fundamentals (IP, DNS, DHCP basics)
Experience with Microsoft 365 (Outlook, Teams, Office apps)
Strong troubleshooting and problem-solving skills
Excellent customer service and communication abilities
Self-motivated with the ability to follow directions, complete time-sensitive tasks, and meet deadlines with minimal supervision
Microsoft Office experience: 1 year (Required)

The work environment and physical characteristics are representative of those encountered while performing the essential functions of this position.

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