Support Jobs in West Des Moines, IA

1 job found

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2mo ago

Help Desk Specialist II (Full-Time)

The Iowa Clinic West Des Moines, IA

West Des Moines, IA

2mo ago Closed

Full time Active Directory Computer Skills Hardware Support

This position is no longer accepting applications (closed Jun 22, 2026).

Job Description

This full-time Help Desk Specialist II provides intermediate IT support for internal clinic staff across The Iowa Clinic locations. The role is onsite in West Des Moines, IA, with phone-based remote assistance and escalation, and includes mentoring of junior technicians.

Responsibilities

Address escalated incidents affecting endpoints, authentication, applications, and connectivity
Conduct on-site workstation deployments, imaging, hardware replacements, peripheral setup, and hands-on troubleshooting
Utilize FreshService daily for ticketing, asset management, service catalog, and knowledge base; author and update knowledge articles
Oversee the endpoint lifecycle, including imaging, software deployment, asset tracking, and hardware refresh cycles
Handle intermediate Microsoft Entra ID and Active Directory tasks such as group management, MFA, shared mailboxes, and licensing
Support clinical applications, printers, and devices in coordination with application owners
Mentor Level I technicians and provide real-time escalation support
Identify recurring issues and collaborate with senior IT staff on process improvements
Participate in on-call rotations and after-hours escalation coverage

Requirements

Associate or Bachelor’s degree in IT or related field, or equivalent experience
2 to 4 years of IT or service desk experience; healthcare IT experience preferred
Strong working knowledge of Windows 11, Microsoft 365, Entra ID, and Active Directory
Experience with endpoint management tools such as Intune, Automox, or similar
Proficiency with FreshService or comparable service desk platforms
Preferred certifications: CompTIA A+, Network+, Microsoft MS-900, or equivalent

Technologies

FreshService service desk platform
Windows 11 operating system
Microsoft 365 suite
Microsoft Entra ID
Active Directory
Intune
Automox or similar endpoint management tool

Benefits

Competitive 401(k) with employer match and profit sharing
Employee incentive and rewards programs
Training and professional development opportunities
Health and wellness program with up to $350 per year in incentives
Quarterly volunteer opportunities with local nonprofits
Transparent communication through all-employee meetings, team huddles, and feedback surveys
A fun, engaging workplace with team events, celebrations, contests, and employee appreciation activities

What’s in it for you

Competitive 401(k) with employer match and profit sharing
Employee incentives and rewards programs
Training and professional development opportunities
Health and wellness program with up to $350 per year in incentives
Quarterly volunteer opportunities with local nonprofits
Transparent communication through all-employee meetings, team huddles, and feedback surveys
A fun, engaging workplace with team events, celebrations, contests, and employee appreciation activities

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