Support Jobs in West Lafayette, IN

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Desktop Support Specialist, Lead

Purdue University West Lafayette, IN

West Lafayette, IN

Today

Full time Active Directory End User Support Hardware Support

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Job Description

The Desktop Support Specialist, Lead coordinates and delivers desktop and technology support services for Purdue University faculty and staff. This onsite role works closely with an IT team to install, upgrade, and maintain hardware, software, peripherals, and related technologies supporting academic, instructional, and research needs.

Role Overview

This position coordinates technical services and provides hands-on support to ensure desktop systems and associated technologies remain operational. The Desktop Support Specialist, Lead also contributes to identifying and implementing new uses of information technology that support academic, instructional, and research activities.

Responsibilities

Coordinate services to install, upgrade, and support use of hardware, software, peripheral devices, and other technologies
Develop and implement new uses of information technology to enhance academic, instructional, and research activities
Work with a team of information technology staff to provide services to faculty and staff
Provide technical support services to faculty and staff

Required Qualifications

Associate degree in Computer Science, Computer Technology, or related field of study
Two (2) years of IT desktop support or related IT experience
Experience installing and maintaining hardware, software, and peripheral components of PC (Windows) and Macintosh-based workstations, including operating system setup, hardware drivers, and common office automation software
In lieu of degree, consideration will be given to an equivalent combination of related education and required experience: associate’s degree plus 4 years of experience, or HS/HSE plus 6 years of experience
Broad knowledge of one of the following operating systems (Apple and Microsoft Windows), along with PC hardware networking
Apple software/hardware and A+ certification preferred; ability to earn certification within the first six months of employment is required
Knowledge of personal computer, network, server, and office productivity technologies
Knowledge of computer networking concepts including IP networking and firewalls
Ability to provide quality end-user support and training with patience and consideration of others
Clear and effective verbal and written communication skills, with strong interpersonal skills
Demonstrated ability to troubleshoot hardware and software problems on desktops
Ability to lift and carry 10 to 25 pounds frequently and 40 pounds occasionally
Ability to complete projects within deadlines
Ability to plan, organize, and prioritize workloads, manage details of multiple projects simultaneously, and work within a team environment

Technologies

Apple, Microsoft Windows
PC hardware networking; IP networking; firewalls
Apple software/hardware
A+ certification
Microsoft Active Directory; group policy; SCCM
Microsoft Active Directory management including group policy; SCCM (collections and packages)
Web design and maintenance
Multiple operating systems
Personal computer, network, server, and office productivity technologies
PC (Windows) and Macintosh-based workstations
Operating system and hardware drivers; office automation software
LAN environment

Preferred Qualifications

Basic understanding of Microsoft Active Directory management including group policy
Ability to navigate collections and packages via SCCM
Previous academic support is strongly preferred
Knowledge of workstation/user administration within a LAN environment
Knowledge of web design and maintenance is desirable
Knowledge of multiple operating systems

Benefits

Purdue University offers a substantial benefit package including medical, dental, and vision insurance, as well as a generous paid time off package for sick and vacation days.

Additional Job Information

Location: West Lafayette, IN (onsite)
Employment authorization sponsorship: Purdue University will not sponsor employment authorization for this position
Background check: Required for employment
FLSA Status: Non-Exempt (Eligible for Overtime)
Retirement Eligibility: Non-exempt Defined Contribution Plan

Career Stream and Job Details

Career Stream: Administrative and Operational Support 4
Pay Band: S055
Job Code: 20003372
Career path maker: https://www.purdue.edu/hr/careerpathmaker/

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