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Purdue University

Desktop Support Specialist, Lead

Purdue University
West Lafayette, IN Full time Posted 25d ago
Active Directory End User Support Hardware Support Help Desk Support Identity and Access Management Information Technology (IT) IT Services Onsite Specialist Technical Support Windows Windows Support
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Job Description

The Desktop Support Specialist, Lead coordinates and delivers desktop and technology support services for Purdue University faculty and staff. This onsite role works closely with an IT team to install, upgrade, and maintain hardware, software, peripherals, and related technologies supporting academic, instructional, and research needs.

Role Overview

This position coordinates technical services and provides hands-on support to ensure desktop systems and associated technologies remain operational. The Desktop Support Specialist, Lead also contributes to identifying and implementing new uses of information technology that support academic, instructional, and research activities.

Responsibilities

  • Coordinate services to install, upgrade, and support use of hardware, software, peripheral devices, and other technologies
  • Develop and implement new uses of information technology to enhance academic, instructional, and research activities
  • Work with a team of information technology staff to provide services to faculty and staff
  • Provide technical support services to faculty and staff

Required Qualifications

  • Associate degree in Computer Science, Computer Technology, or related field of study
  • Two (2) years of IT desktop support or related IT experience
  • Experience installing and maintaining hardware, software, and peripheral components of PC (Windows) and Macintosh-based workstations, including operating system setup, hardware drivers, and common office automation software
  • In lieu of degree, consideration will be given to an equivalent combination of related education and required experience: associate’s degree plus 4 years of experience, or HS/HSE plus 6 years of experience
  • Broad knowledge of one of the following operating systems (Apple and Microsoft Windows), along with PC hardware networking
  • Apple software/hardware and A+ certification preferred; ability to earn certification within the first six months of employment is required
  • Knowledge of personal computer, network, server, and office productivity technologies
  • Knowledge of computer networking concepts including IP networking and firewalls
  • Ability to provide quality end-user support and training with patience and consideration of others
  • Clear and effective verbal and written communication skills, with strong interpersonal skills
  • Demonstrated ability to troubleshoot hardware and software problems on desktops
  • Ability to lift and carry 10 to 25 pounds frequently and 40 pounds occasionally
  • Ability to complete projects within deadlines
  • Ability to plan, organize, and prioritize workloads, manage details of multiple projects simultaneously, and work within a team environment

Technologies

  • Apple, Microsoft Windows
  • PC hardware networking; IP networking; firewalls
  • Apple software/hardware
  • A+ certification
  • Microsoft Active Directory; group policy; SCCM
  • Microsoft Active Directory management including group policy; SCCM (collections and packages)
  • Web design and maintenance
  • Multiple operating systems
  • Personal computer, network, server, and office productivity technologies
  • PC (Windows) and Macintosh-based workstations
  • Operating system and hardware drivers; office automation software
  • LAN environment

Preferred Qualifications

  • Basic understanding of Microsoft Active Directory management including group policy
  • Ability to navigate collections and packages via SCCM
  • Previous academic support is strongly preferred
  • Knowledge of workstation/user administration within a LAN environment
  • Knowledge of web design and maintenance is desirable
  • Knowledge of multiple operating systems

Benefits

Purdue University offers a substantial benefit package including medical, dental, and vision insurance, as well as a generous paid time off package for sick and vacation days.

Additional Job Information

  • Location: West Lafayette, IN (onsite)
  • Employment authorization sponsorship: Purdue University will not sponsor employment authorization for this position
  • Background check: Required for employment
  • FLSA Status: Non-Exempt (Eligible for Overtime)
  • Retirement Eligibility: Non-exempt Defined Contribution Plan

Career Stream and Job Details

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