Support Jobs in West Point, GA

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Service Desk Representative (IT Support)

Hyundai Autoever America West Point, GA

West Point, GA

Today

$21 - $28/hr Full time End User Support Hardware Support Help Desk Support

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Job Description

Join a team that blends collaboration, innovation, and continuous learning to support technology in automotive manufacturing. This onsite role in West Point, GA gives you the chance to help employees stay productive by resolving everyday IT issues across common devices, supported by clear processes and an agile, growth-oriented culture.

In this Service Desk Representative role, you will provide initial employee support for technical inquiries and handle basic IT problems for laptops, desktops, tablets, and smartphones. You will work with ITSM to manage helpdesk tickets, while also performing hands-on tasks such as installation, troubleshooting, imaging, and hardware/software maintenance.

What you will do

Manage assigned tasks and process Helpdesk tickets using ITSM, ensuring timely and reliable resolution
Install, maintain, set up, troubleshoot, and configure PCs, laptops, networked printers, including Zebra and Scrap printers, and related peripherals
Perform imaging system administration for PCs, laptops, scanners, and other networked devices as assigned
Open/close and update incident history through ITSM or other helpdesk applications as assigned
Back up and restore user profiles and data according to assigned procedures
Document and maintain, upgrade, or replace hardware and software
Follow asset naming standards and maintain proper labeling
Adhere to customer support standards and procedures to support priorities and goals

What you bring

3-5 years of experience in the IT field
Basic understanding of networking
Strong troubleshooting skills and the ability to analyze issues and apply corrective action
Experience with Microsoft Office suite, Windows, and Microsoft Exchange server
Familiarity with antivirus software
Ability to plan, organize, coordinate work assignments, and complete projects on time
Ability to work independently and collaboratively in a team environment
Strong communication skills, including correct grammar, spelling, punctuation, and required formats
Ability to multi-task and manage multiple priorities

Compensation & benefits

USD 21 - 28 per hourly

Comprehensive medical/dental coverage
Generous PTO
Education assistance
Annual merit increase eligibility
Relocation assistance available
Overtime

Team culture

Driven by collaboration, innovation, and continuous learning
Supportive and inclusive environment where team members can contribute ideas and adapt to change
Passion for technology, encouragement of creative thinking, and focus on agile practices in shaping the future of automotive manufacturing
Emphasis on agility and growth, with opportunities for personal and professional development
Teamwork and inclusivity through collaboration, mutual support, and valuing diverse perspectives

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