Service Desk Representative (IT Support)

Join a team that blends collaboration, innovation, and continuous learning to support technology in automotive manufacturing. This onsite role in West Point, GA gives you the chance to help employees stay productive by resolving everyday IT issues across common devices, supported by clear processes and an agile, growth-oriented culture.

In this Service Desk Representative role, you will provide initial employee support for technical inquiries and handle basic IT problems for laptops, desktops, tablets, and smartphones. You will work with ITSM to manage helpdesk tickets, while also performing hands-on tasks such as installation, troubleshooting, imaging, and hardware/software maintenance.

What you will do

• Manage assigned tasks and process Helpdesk tickets using ITSM, ensuring timely and reliable resolution
• Install, maintain, set up, troubleshoot, and configure PCs, laptops, networked printers, including Zebra and Scrap printers, and related peripherals
• Perform imaging system administration for PCs, laptops, scanners, and other networked devices as assigned
• Open/close and update incident history through ITSM or other helpdesk applications as assigned
• Back up and restore user profiles and data according to assigned procedures
• Document and maintain, upgrade, or replace hardware and software
• Follow asset naming standards and maintain proper labeling
• Adhere to customer support standards and procedures to support priorities and goals

What you bring

• 3-5 years of experience in the IT field
• Basic understanding of networking
• Strong troubleshooting skills and the ability to analyze issues and apply corrective action
• Experience with Microsoft Office suite, Windows, and Microsoft Exchange server
• Familiarity with antivirus software
• Ability to plan, organize, coordinate work assignments, and complete projects on time
• Ability to work independently and collaboratively in a team environment
• Strong communication skills, including correct grammar, spelling, punctuation, and required formats
• Ability to multi-task and manage multiple priorities

Compensation & benefits

USD 21 - 28 per hourly

• Comprehensive medical/dental coverage
• Generous PTO
• Education assistance
• Annual merit increase eligibility
• Relocation assistance available
• Overtime

Team culture

• Driven by collaboration, innovation, and continuous learning
• Supportive and inclusive environment where team members can contribute ideas and adapt to change
• Passion for technology, encouragement of creative thinking, and focus on agile practices in shaping the future of automotive manufacturing
• Emphasis on agility and growth, with opportunities for personal and professional development
• Teamwork and inclusivity through collaboration, mutual support, and valuing diverse perspectives