Support Jobs in Westfield, MA

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1mo ago

IT Help Desk 1/2

FIT Staffing Westfield, MA

Westfield, MA

1mo ago Closed

Full time Application Support End User Support Hardware Support

This position is no longer accepting applications (closed Jul 25, 2026).

Job Description

Onsite IT Help Desk Level 1/2 support in Westfield, MA provides hardware, software, connectivity, and application problem resolution to client computers and users, guiding them through step-by-step solutions.

Responsibilities

Diagnose and resolve hardware, software, connectivity, and application issues for client machines, guiding users through step-by-step solutions.
Communicate technical solutions in a clear, user-friendly, and professional manner.
Escalate complex problems to next-level support; perform hardware and software maintenance and reporting as required; and carry out related duties.
Identify, diagnose, and resolve basic end-user problems on workstations, laptops, and applications, including third-party software.
Provide end-user support over the phone for client software and connectivity.
Set up and assist in configuring end-user PC desktop hardware, software, and peripherals.
Troubleshoot and resolve end-user network, PC hardware, email, Internet, VPN, and LAN access issues.
Coordinate timely repair of PC equipment under third-party vendor maintenance agreements.
Assist in creating knowledge-base documentation for internal support.

Requirements

Associates or Bachelor's degree in IT or related field.
Knowledge of desktop operating systems, common software applications, and basic hardware for workstations and laptops; understanding of network systems and management; Internet technologies and products; and familiarity with change control procedures.

Technologies

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