Support Jobs in Wheelersburg, OH

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Technical Support Specialist

Patriot Tech Services Wheelersburg, OH

Wheelersburg, OH

Today

$40k - $59k/yr Contract Cloud Platforms Customer Support End User Support

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Job Description

Patriot Tech Services is seeking a Technical Support Specialist for an on-site role in Wheelersburg, Ohio. In this position, you will address customer technical issues, install and troubleshoot hardware and software, and contribute to the design of network solutions, with a clear focus on maintaining cybersecurity for clients within a small, growing firm. The role demands hands-on problem solving, effective collaboration, and a practical approach to technology across multiple environments.

Responsibilities

Installs, modifies, and performs minor repairs to computer hardware and software systems.
Handles tickets representing customer technical requests or problems and troubleshoots technical and process issues to sustain productivity.
Troubleshoots issues with clients' software or devices and engages vendor technical support when necessary.
Assists in the design and implementation of networks.
Consults with users to determine appropriate hardware and software needs and helps process orders.
Maximizes computer systems capabilities by studying technical applications and offering recommendations.
Creates, maintains, and monitors the cybersecurity stance of client environments.
Tests compatibility of new programs with existing systems.
Gathers data to identify and evaluate technical purchasing options.
Installs software and essential applications to support workflows.
Performs software, network, and database performance tuning, installations, and troubleshooting.
Documents hardware and software updates for reference and audits.
Stays current on technical advancements by attending workshops, reviewing publications, and engaging with professional communities.

Requirements

Strong problem-solving and troubleshooting capabilities.
Ability to communicate technical information in a clear, accessible manner to non-technical staff.
Process improvement mindset and a proactive approach to tasks.
Software maintenance and testing capability.
Experience managing vendor relations.
Knowledge of networking principles and operating systems.
Knowledge of Microsoft 365 and related email functionality.
Ability to prioritize and execute tasks effectively in a high-pressure environment.
Customer-service orientation and a collaborative work style.
Hands-on problem-solving ability.

Technologies

Microsoft 365

Benefits

Dental insurance
Flexible schedule
Paid time off
Professional development assistance

Compensation & Employment Type

Salary: USD 40,000 - 59,000 per year
Job type: Contract (onsite)
Work arrangement: In person

Education, Experience & Licensing

Associate's degree or higher in computer science, information systems, or a related field, or equivalent on-the-job experience.
Prior experience in a Helpdesk, NOC, IT, or similar technical function.
Microsoft certifications or compliant certifications are a plus; military experience is a plus.

Job Types

Full-time
Contract
Temp-to-hire

Location & Relocation

Wheelersburg, OH 45694 (onsite)
Relocation required before starting work

Work Location

In person

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