Technical Support Specialist

Patriot Tech Services is seeking a Technical Support Specialist for an on-site role in Wheelersburg, Ohio. In this position, you will address customer technical issues, install and troubleshoot hardware and software, and contribute to the design of network solutions, with a clear focus on maintaining cybersecurity for clients within a small, growing firm. The role demands hands-on problem solving, effective collaboration, and a practical approach to technology across multiple environments.

Responsibilities

• Installs, modifies, and performs minor repairs to computer hardware and software systems.
• Handles tickets representing customer technical requests or problems and troubleshoots technical and process issues to sustain productivity.
• Troubleshoots issues with clients' software or devices and engages vendor technical support when necessary.
• Assists in the design and implementation of networks.
• Consults with users to determine appropriate hardware and software needs and helps process orders.
• Maximizes computer systems capabilities by studying technical applications and offering recommendations.
• Creates, maintains, and monitors the cybersecurity stance of client environments.
• Tests compatibility of new programs with existing systems.
• Gathers data to identify and evaluate technical purchasing options.
• Installs software and essential applications to support workflows.
• Performs software, network, and database performance tuning, installations, and troubleshooting.
• Documents hardware and software updates for reference and audits.
• Stays current on technical advancements by attending workshops, reviewing publications, and engaging with professional communities.

Requirements

• Strong problem-solving and troubleshooting capabilities.
• Ability to communicate technical information in a clear, accessible manner to non-technical staff.
• Process improvement mindset and a proactive approach to tasks.
• Software maintenance and testing capability.
• Experience managing vendor relations.
• Knowledge of networking principles and operating systems.
• Knowledge of Microsoft 365 and related email functionality.
• Ability to prioritize and execute tasks effectively in a high-pressure environment.
• Customer-service orientation and a collaborative work style.
• Hands-on problem-solving ability.

Technologies

• Microsoft 365

Benefits

• Dental insurance
• Flexible schedule
• Paid time off
• Professional development assistance

Compensation & Employment Type

• Salary: USD 40,000 - 59,000 per year
• Job type: Contract (onsite)
• Work arrangement: In person

Education, Experience & Licensing

• Associate's degree or higher in computer science, information systems, or a related field, or equivalent on-the-job experience.
• Prior experience in a Helpdesk, NOC, IT, or similar technical function.
• Microsoft certifications or compliant certifications are a plus; military experience is a plus.

Job Types

• Full-time
• Contract
• Temp-to-hire

Location & Relocation

• Wheelersburg, OH 45694 (onsite)
• Relocation required before starting work

Work Location

In person