Support Jobs in White Plains, NY

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Technical Support Level 1

ArchTech, LLC White Plains, NY

White Plains, NY

Today

$40k - $50k/yr Full time Customer Support End User Support Help Desk

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Job Description

Client-facing Technical Support Level 1 role in White Plains, NY with onsite support responsibilities and training across technical and communication skills.

Responsibilities

Triage and process complex incidents
Pursue and complete multi-part projects
Anticipate and eliminate future problems
Promote team-focused attitudes
Develop and oversee expansion opportunities
Discover and resolve important details
Independently identify and implement business-focused solutions
Stay calm during support escalations
Extend compassion and build relationships with clients
Communicate regularly with clear updates
Maintain a warm, positive presence, including smiling warmly
Listen attentively and follow up clearly
Resolve issues effectively and teach kindly when helping others
Provide basic network configuration
Deliver Windows desktop support
Support printers and other peripherals
Assist with Windows server administration
Support desktop applications
Support enterprise mobility solutions
Provide third-party cloud support
Help implement communication technology
Use RMM integrated management
Apply strong troubleshooting skills across environments

Requirements

Mandatory background checks are required due to work involving secure information in the public sector, plus ForProfit and NonProfit clients
A four-year related degree is preferred
Consideration given to industry certifications and equivalent IT work and management experience
Work includes secure government facilities, both physically and virtually
Willingness to undergo a mandatory FBI fingerprint background check
Relocation required: White Plains, NY 10601, relocate before starting work
Travel: 25% (preferred)

Benefits

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Health insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Vision insurance

Job Details

Location: White Plains, NY (onsite)
Work location: In person
Employment type: Full-time
Pay: $40,000.00 - $50,000.00 per year
Minimum experience: 1 years
Education (preferred): High school or equivalent
Technical support experience (preferred): 1 year

Application Information

Submit a complete resume by email, including prior employment history, relevant education and certifications, personal work references, and a cover letter discussing employment preferences and career goals
Successful applicants will begin the application process by emailing the complete resume package

E-Verify

ArchTech participates in E-Verify
Review: E-Verify Participation | Right to Work

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