Technical Support Level 1

Client-facing Technical Support Level 1 role in White Plains, NY with onsite support responsibilities and training across technical and communication skills.

Responsibilities

• Triage and process complex incidents
• Pursue and complete multi-part projects
• Anticipate and eliminate future problems
• Promote team-focused attitudes
• Develop and oversee expansion opportunities
• Discover and resolve important details
• Independently identify and implement business-focused solutions
• Stay calm during support escalations
• Extend compassion and build relationships with clients
• Communicate regularly with clear updates
• Maintain a warm, positive presence, including smiling warmly
• Listen attentively and follow up clearly
• Resolve issues effectively and teach kindly when helping others
• Provide basic network configuration
• Deliver Windows desktop support
• Support printers and other peripherals
• Assist with Windows server administration
• Support desktop applications
• Support enterprise mobility solutions
• Provide third-party cloud support
• Help implement communication technology
• Use RMM integrated management
• Apply strong troubleshooting skills across environments

Requirements

• Mandatory background checks are required due to work involving secure information in the public sector, plus ForProfit and NonProfit clients
• A four-year related degree is preferred
• Consideration given to industry certifications and equivalent IT work and management experience
• Work includes secure government facilities, both physically and virtually
• Willingness to undergo a mandatory FBI fingerprint background check
• Relocation required: White Plains, NY 10601, relocate before starting work
• Travel: 25% (preferred)

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Job Details

• Location: White Plains, NY (onsite)
• Work location: In person
• Employment type: Full-time
• Pay: $40,000.00 - $50,000.00 per year
• Minimum experience: 1 years
• Education (preferred): High school or equivalent
• Technical support experience (preferred): 1 year

Application Information

• Submit a complete resume by email, including prior employment history, relevant education and certifications, personal work references, and a cover letter discussing employment preferences and career goals
• Successful applicants will begin the application process by emailing the complete resume package

E-Verify

• ArchTech participates in E-Verify
• Review: E-Verify Participation | Right to Work